Hybrid Global Telephony & Contact Center Architect

Aitomic Jobs; Malaysia; Hybrid; MYR 200,000 - 320,000; Full time

Job summary

Experian is seeking a Solutions Architect for Telephony, Voice Contact Center to own end-to-end architecture for enterprise telephony, Teams Calling and contact center services. Lead cloud-first transformation, define strategy, standards and roadmap across regions, ensuring integration with Salesforce Omni-Channel and AI-enabled features.

The role requires 10–15+ years in enterprise telephony/voice and contact center solutions, with a track record of modernizing from legacy PBX to cloud SaaS,

Qualifications

• 10–15+ years in enterprise telephony/voice and contact center solutions.
• Experience modernizing from legacy PBX/contact center to cloud SaaS.
• Knowledge of Teams Calling and integration with Omni-Channel/CRM.

Responsibilities

• Define and maintain end-to-end designs for Teams Calling, NICE contact center, routing, and numbering.
• Oversee global telephony modernization and stakeholder alignment.
• Deliver architecture artifacts and risk statements for leadership.

Job description

Experian is seeking a Solutions Architect for Telephony, Voice Contact Center to own end-to-end architecture for enterprise telephony, Teams Calling and contact center services. Lead cloud-first transformation, define strategy, standards and roadmap across regions, ensuring integration with Salesforce Omni-Channel and AI-enabled features.

The role requires 10–15+ years in enterprise telephony/voice and contact center solutions, with a track record of modernizing from legacy PBX to cloud SaaS,