Hybrid Customer Account Specialist – CX & Collections

Hewlett Packard Enterprise; Kuala Lumpur; Hybrid; MYR 40,000 - 58,000; Full time

Job summary

Hewlett Packard Enterprise in Kuala Lumpur, Malaysia invites applications for a Customer Account Specialist. This hybrid role requires about two days per week in an HPE office and focuses on delivering customer experience across lifecycle processes.

Responsibilities include handling service requests via multiple channels, managing collections and delinquency metrics, and collaborating with internal teams. Proficiency in English is essential; Korean language is mandatory.

Qualifications

• Minimum 2 years of experience in customer-facing/support roles.
• Strong communication and negotiation skills.
• Proficiency in English; Korean language skills mandatory.

Responsibilities

• Handle customer service requests across channels (email, phone, portal).
• Build and maintain relationships including with higher management.
• Manage collections and delinquency targets per customer and report progress.

Skills

Communication skills

Negotiation skills

English proficiency

Korean language

Finance knowledge

Customer facing

Job description

Hewlett Packard Enterprise in Kuala Lumpur, Malaysia invites applications for a Customer Account Specialist. This hybrid role requires about two days per week in an HPE office and focuses on delivering customer experience across lifecycle processes.

Responsibilities include handling service requests via multiple channels, managing collections and delinquency metrics, and collaborating with internal teams. Proficiency in English is essential; Korean language is mandatory.