Hybrid Client Reporting Specialist

Aberdeen; Kuala Lumpur; Hybrid; MYR 42,000 - 72,000; Full time

Job summary

Aberdeen Investments, part of Aberdeen Group plc, invites a Reporting Administrator to join our Client Reporting Team in a global Operations function. You will help ensure timely, accurate client reporting and serve as the main contact for internal stakeholders, coordinating with various teams and third-party providers.

You will oversee reporting workflows, drive improvements, and deliver both scheduled and bespoke reports.

Qualifications

• Tertiary education with 1-3 years relevant experiences.
• Proficiency in Microsoft 365 and Office applications.
• Prior experience in financial services or a related industry is preferred.
• A positive, professional attitude and a commitment to excellence.

Responsibilities

• Support: Serve as the first escalation point for internal stakeholders, providing guidance and resolving reporting issues promptly.
• Client Communication: Deliver clear and timely updates to the Client Reporting Manager on team performance, challenges, and client-specific needs.
• Reporting Solutions: Analyse client requirements and develop innovative reporting solutions to meet client requests.
• Report Delivery: Organise and deliver client reports to agreed schedules with precision and professionalism.
• Workflow Management: Oversee report workflows using Microsoft 365 and Adobe Creative Cloud, ensuring efficiency and accuracy.
• Process Coordination: Manage changes to reporting procedures, recipients, and formats, maintaining compliance and consistency.
• Ad Hoc Requests: Complete bespoke reporting tasks and coordinate data input for client reports, including commentary.
• Proactively manage report workflows to ensure timely and accurate delivery.
• Collaborate with internal teams and external service providers to meet SLAs.
• Communicate effectively with the internal teams to flag and resolve delays.
• Deliver scheduled and bespoke reports, adapting to client-specific needs.
• Maintain and regularly review internal reporting procedures.
• Champion continuous improvement by identifying and implementing efficiencies.

Skills

Communication

Attention to Detail

Planning & Prioritisation

Accountability

Flexibility

Continuous Improvement

Education

Tertiary education

Tools

Microsoft 365

Job description

Aberdeen Investments, part of Aberdeen Group plc, invites a Reporting Administrator to join our Client Reporting Team in a global Operations function. You will help ensure timely, accurate client reporting and serve as the main contact for internal stakeholders, coordinating with various teams and third-party providers.

You will oversee reporting workflows, drive improvements, and deliver both scheduled and bespoke reports.