Hybrid Asset Servicing Operations Analyst I

Citigroup; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Citi in Kuala Lumpur is seeking an Asset Servicing Analyst 1 to manage fund order processing, review client instructions, and ensure proper settlement with transfer agents. The role emphasizes accuracy, risk controls, and collaboration with fund managers and vendors.

The candidate should have experience in mutual-fund operations, a relevant degree, and be prepared for a hybrid work arrangement in Malaysia.

Qualifications

• Experience in mutual-fund trading, fund distribution, transfer agency, custody or securities operations.
• Good understanding of fund subscriptions, redemptions, switches and dealing cut-offs.
• Knowledge of cleared-fund and settlement concepts.
• Understanding of Transfer Agent operating models and fund-order workflows.
• Ability to manage time-critical transactions and operational exceptions.
• Strong investigation and problem-solving capability.
• Strong stakeholder-management and communication skills.
• High attention to accuracy and operational risk.
• Experience with automated fund-order platforms or STP environments would be advantageous.
• Bachelor's/University degree or equivalent experience.

Responsibilities

• Manage the end-to-end processing of fund orders including subscriptions, redemptions, switches and other supported transaction types.
• Review incoming client instructions for completeness, validity and operational eligibility before order placement.
• Ensure orders are placed with Transfer Agents and Fund Management Companies before applicable fund dealing cut-offs.
• Monitor cash and funding requirements for cleared-fund transactions and identify potential funding issues before order submission.
• Monitor trading queues, operational mailboxes and system-generated exceptions throughout the business day.
• Liaise directly with Transfer Agents, Fund Managers and Vendors regarding order placement, status and execution.
• Monitor outstanding, rejected, delayed or failed orders and perform timely investigation and escalation.
• Follow up on trade confirmations, contract notes and other execution-related documentation.
• Provide timely updates to Client Service and other internal stakeholders regarding outstanding or exception trades.
• Investigate discrepancies relating to order details, trade dates, settlement instructions, fund cut-offs, pricing or execution status.
• Understand fund prospectus requirements and ensure operational processing is aligned with applicable dealing rules.
• Manage manual or non-standard trades where straight-through processing is unavailable, subject to appropriate controls and approvals.
• Support trade cancellations, amendments, corrections and reprocessing where required.
• Escalate time-sensitive issues that may affect the client’s expected trade date or settlement outcome.
• Maintain accurate operational records and ensure compliance with relevant procedures, controls and regulatory requirements.
• Identify recurring trade-processing issues and recommend process improvements or automation opportunities.
• Participate in operational migrations, new-client onboarding, product enhancements and UAT.
• Challenge inefficient or non-standard processes and ensure appropriate risk assessment and controls are implemented.

Skills

Mutual-fund trading

Fund distribution

Transfer agency

Custody

Securities operations

Cleared-fund concepts

Time-critical transactions

Investigation

Stakeholder management

Operational risk awareness

STP environments

Bachelor's/University degree

Education

Bachelor's/University degree or equivalent experience

Job description

Citi in Kuala Lumpur is seeking an Asset Servicing Analyst 1 to manage fund order processing, review client instructions, and ensure proper settlement with transfer agents. The role emphasizes accuracy, risk controls, and collaboration with fund managers and vendors.

The candidate should have experience in mutual-fund operations, a relevant degree, and be prepared for a hybrid work arrangement in Malaysia.