Human Resources & Administration Manager

SUNFERT INTERNATIONAL FERTILITY CENTRE SDN BHD

Kuala Lumpur

On-site

MYR 90,000 - 130,000

Full time

4 days ago

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Benefits offered by this job

Medical Parking Bonus

Hospitalization

Group Personal Accident Insurance

Job summary

Sunfert International Fertility Centre Sdn Bhd is actively seeking a proactive Human Resources & Administration Manager to lead HR and administration across the Sunfert Group in Kuala Lumpur. The role emphasizes workforce planning, policy development, payroll, performance management, and staff engagement.

You will partner with senior management to implement compliant, efficient processes, manage recruitment, training, and employee relations, and drive initiatives that foster a productive and

Qualifications

Bachelor’s degree or higher in HR management, business administration, psychology, or related field.
Minimum 7 years of relevant HR/administration experience.
Strong command of spoken and written English.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook) and HR processes.

Responsibilities

Lead HR policies, staff handbook updates, and policy implementation across the Sunfert Group.
Manage manpower planning and full recruitment lifecycle including onboarding and probation reviews.
Oversee payroll processing, statutory contributions, compliance, and benefits administration.
Supervise attendance, leave administration, and records accuracy; address discrepancies.
Identify training needs and develop annual learning & development plan and budget.

Skills

HR management

Payroll & compliance

Recruitment & onboarding

Employee relations

Staff development & engagement

Education

Bachelor’s Degree in HRM/BA

Postgraduate Diploma in HRM/Professional Qualification

Bachelor’s or higher in Business Administration

Tools

MS Office

Job description

Human Resources & Administration Manager

JOB PURPOSE
To lead and proactively manage the Human Resources and Administration functions of Sunfert Group, ensuring effective workforce planning, talent development, employee engagement, and efficient administrative operations. Develop and implement policies and practices that support the Group’s business objectives, ensure regulatory compliance, and foster a productive and accountable workplace.

DUTIES
A. Human Resources Management

Develop, implement, and regularly review HR policies, procedures, and the Staff Handbook to ensure alignment with the Group’s business objectives, values, organisational needs, and applicable employment requirements. Communicate updates effectively and ensure consistent application across all centres.

Manage manpower planning and the full recruitment cycle, including sourcing, selection, employment offers, onboarding, probation reviews, and confirmation. Work proactively with department heads to anticipate staffing needs and address workforce gaps.

Oversee accurate and timely payroll processing, statutory contributions, staff claims, and compensation and benefits administration. Ensure appropriate verification, approvals, confidentiality, and compliance with company policies and applicable requirements.

Oversee attendance and leave administration, ensuring accurate records, consistent policy application, and timely resolution of discrepancies. Monitor attendance trends and work with department heads to address recurring issues.

Identify training needs in collaboration with department heads and develop an annual learning and development plan and budget. Coordinate training programmes, maintain training records, and evaluate effectiveness against competency gaps and business needs.

Manage performance appraisal processes, guide managers in setting measurable objectives, and coordinate performance improvement plans. Support talent development, succession planning, and the identification and development of high-potential employees.

Develop and implement initiatives to strengthen staff engagement, communication, recognition, and retention. Gather employee feedback, identify underlying concerns, and recommend practical actions to improve the working environment.

Manage disciplinary matters and employee grievances, including investigations, documentation, show-cause letters, and disciplinary correspondence. Coordinate domestic inquiries where required, ensuring procedural fairness, confidentiality, proper records, and compliance with statutory requirements.

Provide timely and practical advice to management and department heads on employee relations, performance, disciplinary matters, workforce planning, and the consistent application of HR policies.

Monitor changes in employment laws, statutory requirements, and HR practices. Maintain active connections with relevant HR professional bodies, industry networks, and external advisers to obtain current updates, assess their implications, and recommend necessary changes to management.

Maintain accurate, complete, and confidential employee records, HR documentation, and HR information system data. Provide regular reporting and analysis on headcount, turnover, attendance, recruitment, training, and other relevant workforce indicators to support management decisions.

Manage staff insurance coverage, enrolments, renewals, and claims, including liaison with insurers and relevant service providers. Ensure employees receive clear information on their coverage and claims procedures.

Proactively identify workforce risks, operational gaps, and opportunities to improve HR services. Recommend practical solutions, take ownership of agreed actions, and follow through on implementation and outcomes across the Group.

B. Administration

Oversee general office administration, including office supplies and administrative expenditure.

Coordinate the preparation and issuance of administrative memos, letters, tenancy agreements, doctors’ agreements, and other relevant documents, including monitoring and following up on agreement renewals.

Monitor and follow up on the renewal and validity of Annual Practising Certificates (APCs) for doctors, nurses, and laboratory personnel, in coordination with the relevant individuals and departments.

Coordinate company events, meetings, staff engagement activities, and related logistics, including venue bookings, catering, food, and refreshments.

Arrange business travel for staff and senior management, including flight bookings, hotel reservations, travel insurance, and other related arrangements.

Provide administrative and coordination support to the Senior Management Team, including document preparation, meeting coordination, and follow-up on assigned matters.

Liaise with internal departments, external vendors, landlords, service providers, and other relevant parties to ensure efficient administrative operations.

C. Reporting, Compliance and General Responsibilities

Prepare regular and ad hoc HR and administrative reports, maintain proper records, and ensure the confidentiality and security of sensitive information.

Identify opportunities to improve HR processes, administrative efficiency, cost control, and service delivery.

Demonstrate professionalism, integrity, accountability, and discretion in handling HR and administrative matters.

Undertake other related duties, projects, and responsibilities as assigned by the Senior Manager, Administration or Senior Management from time to time.

REQUIREMENTS

Possess at least a Bachelor’s Degree, Postgraduate Diploma, or Professional Qualification in Human Resource Management, Business Administration, Psychology, or a related field.

Minimum of seven (7) years of relevant working experience in Human Resources and/or Administration. Experience in business administration, process improvement, and training and development would be an added advantage.

Good command of spoken and written English.

Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Strong organisational, planning, coordination, and time-management skills.

Ability to handle confidential matters with discretion, professionalism, and sound judgement.

Strong communication, interpersonal, analytical, and problem-solving skills.

Proactive, self‑motivated, adaptable, and able to work independently, manage multiple priorities, and meet deadlines under pressure.

Good teamwork skills and ability to collaborate effectively with management, employees, and external stakeholders.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Since our inception in November 2009, Sunfert International has now treated over 2,000 couples with Assisted Reproductive Technology (ART) with a success rate of over 50% across all ages. This means for every two patients, one will successfully conceive and become a happy parent!

With a team of highly-trained and experienced professionals, our strength lies in our holistic approach to fertility care. Conscious of the potential anxiety and stress of IVF treatment, Sunfert International combines Wellness in the form of MindBody Fertility to harmoniously complement the best outcomes in medical treatments.

VISION

To be the most technologically advanced and efficient fertillity group in Malaysia

MISSION

To provide a complete range of effective and affordable fertility care in a personalised manner

VISION

To be the most technologically advanced and efficient fertillity group in Malaysia

MISSION

To provide a complete range of effective and affordable fertility care in a personalised manner

Perks and benefits