Assistant Director of People & Culture

Mandarin Oriental Hotel Group Limited; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Colleague wellbeing

EPF contributions

SOCSO & EIS

Public holiday entitlement

Job summary

Mandarin Oriental Kuala Lumpur is seeking an Assistant Director of People & Culture to lead HR operations, focusing on attracting, developing, engaging and retaining talent while ensuring policy and legal compliance.

The role reports to the Director of People & Culture and drives employee relations, engagement, and organizational effectiveness in a luxury hotel setting. Strong communication and leadership skills are essential.

Qualifications

• Degree or Diploma in Human Resources or Hospitality Management is required.
• Strong communication and interpersonal skills essential.
• Ability to present to top management and translate policies.

Responsibilities

• Support Director of People & Culture in leading HR functions for the hotel.
• Drive employee relations, engagement, welfare, and retention initiatives.
• Monitor budgets, headcount, turnover, and compliance with laws and policies.
• Partner with leaders to provide guidance on people management and organisational effectiveness.
• Assist with succession planning and talent development and lead P&C projects.

Skills

English language proficiency

Bahasa Malaysia proficiency

Written & verbal communication

Education

Degree or Diploma in HR / Hospitality Management

Job description

ASSISTANT DIRECTOR OF PEOPLE & CULTURE

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Director of People & Culture to join our People & Culture team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the People & Culture Department in Kuala Lumpur, the Assistant Director of People & Culture supports the Director of People & Culture in leading all human resources functions within the hotel. The role focuses on attracting, developing, engaging, and retaining talented colleagues while ensuring compliance with company policies, labour laws, and brand standards. The Assistant Director of People & Culture reports to the Director of People & Culture.

As Assistant Director of People & Culture, you will be responsible for the following duties:

• Supporting employee relations matters, including performance management, disciplinary processes, investigations, and grievance handling.
• Driving colleague engagement, welfare, recognition, and retention initiatives to foster a positive workplace culture.
• Monitoring manpower budgets, headcount, turnover, absenteeism, and other People & Culture metrics.
• Ensuring compliance with employment legislation, company policies, and audit requirements.
• Partnering with department leaders to provide guidance on people management and organizational effectiveness.
• Supporting succession planning and talent development to build future leadership capabilities.
• Leading and coordinating People & Culture projects, events, and corporate initiatives. Assist the DOPC to prepare the P&C annual budget i.e. manning and operating expenses budget.
• Prepare all the necessary reports to MOHG (Group P&C).
• Involvement in local community.

As Assistant Director of People & Culture, we expect from you:

• Degree or Diploma in Human Resources / Hospitality Management
• Minimum 10 years of hands-on experience in Human Resources in the service industry
• Have a good working knowledge of local labour legislation and practices
• Ability to interpret, understands, translate and write effectively in English Language and Bahasa Malaysia
• Ability to give clear instructions in written and verbal form and effectively present information to top management, employees and peers

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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