Human Resource Executive (Operations)

City University Malaysia; Selangor; On-site; MYR 42,000 - 65,000; Full time

Job summary

City University Malaysia is seeking two HR Executive (Operations) to manage day-to-day HR operations while ensuring compliance with university policies and procedures.

Reporting to the HR Manager with a dotted line to the General Manager, HR, you will handle onboarding, records, contract renewals, benefits, performance appraisals, employee relations, HR policies, analytics, and HR process improvements.

Qualifications

• Bachelor Degree/Master in Human Resource Management
• 1–3 years of solid HR Operation experience

Responsibilities

• Onboard and offboard employees, manage orientation and probation.
• Maintain employee records and HRIS/database updates.
• Coordinate contract renewals for academic staff.
• Administer employee benefits, insurance, and staff claims.
• Manage annual performance appraisal process for staff.
• Handle employee relations, grievances, and disciplinary matters.
• Develop and update HR policies, SOPs, and compliance with employment law.
• Prepare headcount, turnover, absenteeism, and monthly HR reports.
• Drive employee engagement and culture initiatives.
• Support industrial relations matters and labour-related processes.
• Digitalise HR processes and streamline workflows.

Skills

HR Operations

Employee onboarding

HR Administration

Compliance

Employee relations

HR reporting

Industrial relations

HR policies

HR analytics

Education

Bachelor/Master in HRM

Tools

HRIS

Job description

Job Summary

We are looking for two (2) HR Executive (Operations) to join us. Your task are mainly to manage day-to-day HR operations while ensuring compliance with university policies and procedures. Reporting to the HR Manager dotted line to General Manager, HR.

Responsibilities

1. Employee Onboarding & Offboarding

• New employee onboarding
• Orientation/induction
• Probation confirmation
• Transfers and internal movements
• Resignations and termination
• Exit interviews
• Clearance and final documentation

2. Employee Records & HR Administration

• Maintaining employee personal files
• HRIS/database management
• Employment records
• Staff letters and certificates
• Updating employee information
• HR documentation and filing
• Staff confirmation and contract renewals

3. Contract Renewal (Academic Staff)

• Coordinate contract renewal processes for academic staff
• Ensure timely reminders, documentations and approvals are completed in line with university policy.

4. Employee Benefits & Welfare

• Medical benefits
• Insurance
• Staff claims
• Company benefits administration

5. Performance Appraisal Management

• Administer the annual performance appraisal exercise for academic and non-academic staff
• Provide guidance to HODs/Deans on appraisal processes and ensure timely completion
• Support in compiling appraisal outcomes for management for management review and career development planning

6. Employee Relations

• Handling employee grievances
• Disciplinary matters
• Counselling/employee advisory
• Workplace conflicts
• Show-cause letters
• Warning/disciplinary letters
• Domestic inquiry coordination
• Employee engagement issues

7. HR Policies & Compliance

• Implementing HR policies
• Updating SOPs and HR procedures
• Employment Act compliance
• Labour law compliance
• Statutory requirements
• HR audits
• Maintaining proper employment documentation
• Supporting industrial relations matters

8. HR Reporting & Analytics

• Headcount reports
• Turnover reports
• Absenteeism reports
• HR metrics and monthly management reports

9. Employee Engagement & Culture

• Employee surveys
• Welfare initiatives
• Internal communication

10. Industrial Relations/Labour Relations (added advantage)

• Labour Department matters
• JTK-related matters
• Industrial Court matters
• Union-related matters, where applicable
• Domestic inquiry
• Termination/retrenchment processes
• Employment dispute management

11. HR Systems & Process Improvement

• Digitalisation of HR processes
• Automation of HR workflows
• Process improvement
• HR forms and workflow design
• HR data integrity

Requirements

• Bachelor Degree/Master in Human Resource Management
• Comes with at least 1-3 years of solid HR Operation experience.