Human Resource Business Partner, Malaysia

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Klang City; On-site; MYR 150,000 - 250,000; Full time

Job summary

Toll Group in Malaysia is seeking an experienced Human Resources Business Partner (HRBP) to drive people strategies across its operations. You will lead Industrial Relations and Employee Relations for blue-collar and white-collar workers, ensuring lawful, fair processes and alignment with business goals.

You will partner with site leaders on workforce planning, performance management, and talent development while leveraging HR systems and analytics to guide decisions.

Qualifications

• Bachelor’s degree in HR/IR, with relevant certifications.
• 7–10 years HR experience with HRBP responsibilities.
• Extensive IR/ER experience in blue-collar and white-collar environments.
• Strong knowledge of Malaysian Employment Act and related labour regulations.

Responsibilities

• Partner with business leaders to develop people strategies that support operations and commercial objectives.
• Coach leaders on organizational effectiveness, performance, talent development, and succession planning.
• Lead Industrial Relations and Employee Relations across Malaysia to ensure compliance.
• Guide disciplinary actions, grievances, and employment disputes with compliant processes.
• Travel between sites to support blue-collar and white-collar teams as needed.
• Collaborate with labour authorities and external stakeholders on HR matters.

Skills

Industrial Relations

Employee Relations

HR Business Partnering

Workforce Planning

People Coaching

Education

Bachelor's Degree in HR/IR/Business

Tools

Workday

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

The Human Resource Business Partner (HRBP) serves as a strategic and operational partner to business leaders across Malaysia, providing end-to-end HR support to drive business performance, workforce effectiveness, and employee engagement. The role is responsible for delivering HR solutions across talent management, organizational development, workforce planning, performance management, employee relations, and compliance.

A critical component of this role is leading Industrial Relations (IR) and Employee Relations (ER) activities within a blue-collar & white-collar workforce environment. The incumbent will provide expert guidance on Malaysian labour laws, disciplinary processes, domestic inquiries, collective agreements, grievance handling, and employment compliance while partnering closely with operational leaders to maintain a productive and harmonious workplace.

The role also leverages HR systems and workforce analytics to provide data-driven insights and recommendations that support business decision-making and organizational effectiveness.

PRIMARY DUTIES & RESPONSIBILITIES

Strategic HR Business Partnering

• Partner with business leaders to develop and execute people strategies that support operational and commercial objectives.
• Provide coaching and guidance to leaders on organizational effectiveness, performance management, talent development, succession planning, and workforce planning.
• Act as a trusted advisor to management on people-related matters and business transformation initiatives.
• Support organizational change management, restructuring, and business improvement initiatives.

Industrial Relations & Employee Relations

• Lead and manage all Industrial Relations matters across Malaysia operations, ensuring compliance with Malaysian employment legislation and labour regulations.
• Provide expert advice and hands‑on support for disciplinary actions, misconduct investigations, domestic inquiries, grievances, and employment disputes.
• Manage employee relations cases and recommend appropriate actions while mitigating organizational risk.
• Ability to travel between sites in the country from time to time to support the blue‑collar workers
• Partner with site management to maintain positive employee relations and workplace harmony within blue‑collar & white‑collar operations.
• Support dealings with labour authorities, government agencies, and external stakeholders where required.
• Ensure all HR practices comply with Employment Act, Industrial Relations Act, Occupational Safety and Health regulations, and other applicable labour legislation.

HR Operations & Talent Management

• Support recruitment activities for key operational and professional positions.
• Drive onboarding, talent development, succession planning, and employee retention initiatives.
• Partner with managers to execute annual performance and talent review processes.
• Support compensation and reward processes including salary reviews, incentive programs, and workforce cost planning.
• Ensure accurate and timely execution of HR policies, procedures, and HR governance standards.

HR Systems, Data & Analytics

• Utilize Workday and other HR systems to maintain workforce data integrity and generate meaningful business insights.
• Analyze workforce metrics including headcount, turnover, absenteeism, overtime, labour costs, engagement, and productivity trends.
• Develop HR dashboards and presentations for business leaders to support decision-making.
• Provide workforce planning analysis and recommendations based on operational requirements and business forecasts.
• Drive continuous improvement in HR reporting, systems utilization, and process efficiency.

Compliance & Projects

• Ensure compliance with company policies, labour legislation, and governance requirements.
• Support internal audits and compliance reviews related to HR processes.
• Lead or participate in regional and local HR projects as assigned.
• Undertake other duties and responsibilities as assigned by supervisor.

Previous Work Experience & Qualifications

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Law, or related discipline.
• Minimum 7-10 years of progressive HR experience, including significant HR Business Partnering responsibilities.
• Strong hands-on experience managing Industrial Relations and Employee Relations matters within blue-colla r workforce environment.
• Extensive knowledge of Malaysian Employment Act, Industrial Relations Act, labour regulations, disciplinary procedures, domestic inquiries