HR Solutions Manager - Malaysia & Singapore

Airswift; Kuala Lumpur; On-site; MYR 120,000 - 230,000; Full time

Job summary

Airswift is seeking an HR Solutions Manager to implement CBSC HR strategies for International Mobility Inbound, local Contingent Workforce, HR Admin and Payroll and Benefits, supporting sustainable growth and leadership excellence across the CBSC region.

You will lead the International Mobility Inbound, CWF, HR Admin and Payroll teams, ensure high-quality HR services for HRBPs, and develop your team to deliver effective HR services.

Qualifications

• Bachelor or Master’s degree in HR, Psychology or Business Administration.
• 8–10 years relevant HR experience, at least 5 in leading a team.
• Excellent English verbal and written communication skills.
• High level of customer service deliverables preferred.
• Experience in process optimization and continuous improvement preferred.
• Ability to work independently and prioritize deadlines.
• Ability to multitask and maintain attention to detail.
• Excellent interpersonal and relationship management skills.
• Ability to communicate, coach and influence internal and external stakeholders.
• Experience with HRIS (SuccessFactors), MS Office and ServiceNow preferred.

Responsibilities

• Implement relevant HR processes in your region according to CBSC policies.
• Ensure high quality HR services for HRBPs and manage your team.
• Lead and develop your team to provide efficient customer service in HR.
• Manage HR Admin tasks for Employees, International assignees or Contingent Workers.
• Collaborate with HRIS team to design technology solutions for program needs.
• Keep staff up to date on regulatory changes.
• Produce reports and analyze data when required.
• Ensure homogeneous end-to-end process application within CBSC region.

Skills

Team leadership

English communication

HR process optimization

HRIS (SuccessFactors)

ServiceNow

Data analytics

Reporting

Stakeholder management

MS Office

Change management

Education

Bachelor or Master’s degree in HR, Psychology or Business Administration

Tools

SuccessFactors

ServiceNow

MS Office

Job description

Purpose

The HR Solutions Manager is accountable for implementing CBSC HR strategies for International Mobility Inbound (IM), local Contingent Workforce (CWF), HR Admin and Payroll and Benefits that support company’s objectives, to ensure sustainable processes, grow leadership excellence and accelerate business performance and sustainable growth within their respective CBSC region. The HR Solutions Manager is leading the International Mobility Inbound, the CWF, HR Admin and Payroll teams in their respective CBSC region.

Responsibilities

You are responsible to implement the relevant HR processes in your region according to CBSC policies. Ensure appropriate and good quality of HR services for the HRBPs Manage, lead and develop your team to ensure a positive and efficient customer service experience through effective delivery and execution of HR services and processes Manage a full range of HR related Admin tasks for Employees, International assignees or Contingent Workers, and the associated applications. Ensure Homogenous application of end-to-end processes within your CBSC region. Participate in collaboration with the HRIS team to design technology solutions required to administer program expectations at the appropriate scale of business need. Keep staff up to date on relevant continuous regulatory changes. Solid process improvement capabilities which include the ability to lead, facilitate, influence, and organize Support your team with resolving requests and responding to inquiries within the ServiceNow system across a wide variety of HR questions related to Pension, Onboarding, Leave of Absence, Benefits and Employment Relations issues. Produce reports and analyze data when required.

Education

Bachelor or Master’s degree in HR, Psychology or Business Administration

Experience

Minimum 8-10 yearsâ?? relevant HR experience, of which at least 5 in leading a team Good English verbal and written communication skills Experience with high level of customer service deliverables preferred Experience in process optimization and continuous improvement preferred Ability to work independently and effectively prioritize work and manage deadlines Ability to multitask simultaneously and successfully Proficient attention to detail Excellent interpersonal and relationship management skills Ability to communicate, coach and influence internal and external stakeholders Ability to work in a fast-paced and changing environment Strong follow-through skills and ability to resolve issues promptly Demonstrate problem-solving ability Ability to maintain highly confidential employee information and files Experience with HRIS (SuccessFactors), MS Office and ServiceNow preferred

Functional Competencies

• Contingent Workforce Management
• Workforce planning
• Analytics and reporting
• People engagement
• Business Partnering
• Payroll
• Change Management
• International mobility
• External benchmark
• Personnel administration