HR Specialist - Regulatory & Employee Relations

The International School of Kuala Lumpur (ISKL); Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

The International School of Kuala Lumpur (ISKL) invites applications for an HR Specialist - Regulatory & Employee Relations. The role focuses on employee relations, compliance, benefits administration, and HR operations to support ISKL’s people across the lifecycle.

We seek a degree in HR or related field, at least three years of relevant experience, and strong knowledge of Malaysian labour and immigration requirements. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Degree in Human Resources, Business Administration, or its equivalent.
• At least three (3) years’ of working experience in a similar capacity.
• A passionate advocate and learner in all aspects of Human Resources.
• Role holders are expected to be fully committed and supportive of ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL Values by holding themselves accountable.

Responsibilities

• Manage employee relations matters including performance, conduct, grievances and conflict resolution in accordance with Malaysian labour laws and ISKL policies.
• Guide managers on routine performance and conduct matters, escalating complex or higher-risk cases as appropriate.
• Coordinate employee relations processes and maintain accurate case documentation.
• Monitor trends and provide recommendations to support a positive and harmonious work environment.
• Manage employment and immigration matters for employees and their dependants, including applications, renewals and government submissions.
• Liaise with relevant government agencies to facilitate timely processing and resolve routine matters.
• Maintain accurate records and proactively monitor regulatory requirements and deadlines.
• Stay updated on changes to Malaysian labour laws, immigration regulations and government requirements, highlighting implications for HR practices.
• Manage the day-to-day administration of employee insurance and benefits, including enrolments, claims, billing reconciliation and employee communications.
• Coordinate key stages of the employee lifecycle, including onboarding, employment changes and offboarding.
• Identify opportunities to improve HR processes, workflows and employee experience.

Education

Degree in Human Resources / Business Administration

Job description

HR Specialist - Regulatory & Employee Relations

The HR Specialist role supports the daily operations of the Human Resources department, focusing on providing comprehensive support across the employee lifecycle by supporting a broad range of HR functions including employee relations, benefits administration, and recruitment. This role requires meticulous attention to detail, a proactive approach to problem-solving, and a dedication to strict confidentiality and accurate record-keeping to ensure the efficient delivery of HR services.

RESPONSIBILITIES inclusive but not limited to:

Employee Relations & Performance Management

Manage employee relations matters, including performance, conduct, grievances and conflict resolution, in accordance with Malaysian labour laws and ISKL policies.

Guide managers on routine performance and conduct matters, escalating complex or higher-risk cases as appropriate.

Coordinate employee relations processes and maintain accurate case documentation.

Monitor trends and provide recommendations to support a positive and harmonious work environment.

Compliance and Government Relations

Manage employment and immigration matters for employees and their dependants, including applications, renewals and government submissions.

Liaise with relevant government agencies, including Immigration, ESD and MOE, to facilitate timely processing and resolve routine matters.

Maintain accurate records and proactively monitor regulatory requirements and deadlines.

Stay updated on changes to Malaysian labour laws, immigration regulations and government requirements, highlighting implications for HR practices.

Benefits Administration

Manage the day-to-day administration of employee insurance and benefits, including enrolments, claims, billing reconciliation and employee communications.

Liaise with insurers, brokers and benefits providers to resolve employee queries and administrative matters.

Manage employee requests relating to benefits, medical claims, leave, education support and reimbursements.

HR Operations & Administration

Serve as a key point of contact for employees and managers on HR policies, procedures, benefits and employment matters.

Maintain accurate and confidential employee records and prepare employment contracts, addendums and other HR documentation.

Coordinate key stages of the employee lifecycle, including onboarding, employment changes and offboarding.

Identify opportunities to improve HR processes, workflows and employee experience.

Support HR projects and initiatives and perform other related duties as assigned.

Technical skills

Strong foundational knowledge of Malaysian labor and employment laws (specifically concerning performance management, conduct, and disciplinary action) and will be expected to be familiar with ISKL policies.

Working knowledge of government procedures, laws, or regulations concerning all non-Malaysian working professionals, including visa and work permit application processes.

Fluent in both spoken and written English and Bahasa Malaysia.

Proficient in Google Workspace, Microsoft Office, and/or any other required software related to HR or Government purposes.

Meticulous organizational skills for planning and preparing correct and updated compliance documents.

Personal attributes

To emulate and excel in ISKL’s culture in demonstrating empathy and care, commitment to collective efficacy beliefs in nurturing positive impacts to students’ achievements and have high expectations of self is an absolute necessity.

Must have the ability to interact well with all within the ISKL community, able to navigate and be respectful in multinational settings

Must be a self-starter, independent, problem-solver, flexible, hardworking and have the ability to be creative in a bureaucratic complication.

Must be able to think creatively, communicate effectively, reason critically, collaborate constructively and learn enthusiastically.

Ability to build and maintain strong working relationships with employees and external governmental contacts.

Qualifications and experience preferred

Degree in Human Resources, Business Administration, or its equivalent

At least three (3) years’ of working experience in a similar capacity

A passionate advocate and learner in all aspects of Human Resources

Role holders are expected to be fully committed and supportive of ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL Values by holding themselves accountable and by modeling this commitment in the execution of duties and responsibilities in ISKL.

This role profile describes the core output expected in this role. It does not encompass a comprehensive list of specific tasks, temporary activities, or projects initiated as a result of changing contexts. Agility and a growth mindset are expected of all our employees.

PROCEDURES

Interview

Only those short-listed for an interview will be contacted. The decision and notification of the successful candidate will be made as soon as the interview process is complete.

(Closing date to receive applications: October 23 , 2026)

Candidates should be aware that in the event an exceptional applicant is identified early in the search process, ISKL reserves the right to make an appointment before the deadline. Interested candidates are therefore advised to apply as early as possible.

Welcome to ISKL

Since 1965, The International School of Kuala Lumpur (ISKL) has been a center of excellence in international education.

ISKL is a co-educational, private, non-profit school responsible for the learning journey of over 1,800 students aged 3-18, representing over 60 nationalities, at its campus in the heart of Kuala Lumpur.

ISKL offers a robust international curriculum which combines leading North American educational frameworks with global best practice. The curriculum recognizes that students are on a lifelong learning journey and is driven by ISKL’s purpose to prepare our students for life itself.

Welcome to ISKL

Since 1965, The International School of Kuala Lumpur (ISKL) has been a center of excellence in international education.

ISKL is a co-educational, private, non-profit school responsible for the learning journey of over 1,800 students aged 3-18, representing over 60 nationalities, at its campus in the heart of Kuala Lumpur.

ISKL offers a robust international curriculum which combines leading North American educational frameworks with global best practice. The curriculum recognizes that students are on a lifelong learning journey and is driven by ISKL’s purpose to prepare our students for life itself.