HR Shared Services Lead

Stanley Black & Decker, Inc.; Ampang Jaya; Remote; MYR 120,000 - 180,000; Full time

Job summary

Stanley Black & Decker, Inc. is seeking an HR Shared Services Lead to build and lead a new global HR Shared Services team.

You will shape centralized processes, ensure service delivery excellence, and manage employee lifecycle activities with a focus on efficiency and compliance. You will collaborate with HR Business Partners, Centers of Excellence, and senior leadership while hiring and onboarding new team members to scale the function.

Qualifications

• Bachelor’s degree in HR, Business Admin, or related field.
• 5+ years in HR operations or shared services; 2+ years in leadership.
• Experience in global HR operations and change management.
• Proven HRIS experience (Workday; ServiceNow preferred).

Responsibilities

• Establish and lead the HR Shared Services team and onboarding of new members.
• Design centralized processes to improve operational efficiency.
• Develop and implement a service delivery framework for HR services.
• Oversee employee lifecycle activities: onboarding, benefits, leave, offboarding.
• Ensure data integrity in HR systems and generate KPI reports.
• Drive continuous improvement and compliance with local labor laws.
• Collaborate with HR partners and leadership to align priorities.
• Mentor team members and manage stakeholder relationships.

Skills

HR operations

Leadership

HRIS

Workday

ServiceNow

Stakeholder management

Data-driven

Communication

Education

Bachelor's degree in Human Resources

Tools

Workday

ServiceNow

HRIS

Job description

Work arrangement: Remote

Employment: Permanent

This is a unique opportunity to build a new Internal HR Shared Services function from the ground up, offering tremendous scope for innovation, collaboration, and personal growth. As the HR Shared Service Lead, your work will directly impact operational excellence and the employee experience within the organization.

The Job:

The HR Shared Services Lead is a critically important role responsible for establishing and leading a newly-formed HR Shared Services team. This leader will build the foundation for a centralized, efficient, and high-performing HR Operations function to deliver excellent service to employees and key stakeholders. This role will require collaboration across multiple teams and time zones.

This position will play a pivotal role in supporting HR processes, managing service delivery, and providing leadership for a seamless employee experience. The HR Shared Services Lead will also be responsible for hiring and onboarding additional team members to expand the newly created shared services team. You’ll get to:

• Establish and Lead the Team: Build and lead the HR Shared Services team, including hiring new members and developing a culture of collaboration, accountability, and continuous improvement.
• Improve Operational Efficiency: Design and implement centralized processes to achieve operational efficiency while providing high-quality HR services.
• Service Delivery: Develop and execute a service delivery framework to ensure exceptional responsiveness and alignment with the organization’s strategic priorities.
• Employee Experience: Oversee the smooth execution of employee life-cycle events such as onboarding, benefits administration, leave management, and offboarding programs.
• Data Integrity and Reporting: Ensure the accuracy of employee data within HR systems and generate regular reports to track key performance indicators (KPIs).
• Continuous Improvement: Identify gaps, refine processes, and implement innovative solutions to enhance the overall effectiveness of the shared services model.
• Compliance: Ensure adherence to local labor laws and HR policies across all regions served by the shared services team.
• Stakeholder Management: Partner with HR Business Partners, Centers of Excellence, and senior leadership to align shared services priorities with broader organizational goals.
• Training and Development: Mentor and coach team members to foster growth and ensure high engagement within the team.
• Other duties as assigned, dependent on organizational needs and employee skills.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor’s degree in Human Resources, Business Administration, or a related field is required.
• 5+ years of HR operations or shared service center experience, with at least 2+ years in a leadership role overseeing high-performing teams.
• Experience in global HR operations, process improvement, and change management initiatives is strongly preferred.
• Proven expertise in leveraging HRIS systems to support shared services delivery.
• Experience with Workday and ServiceNow preferred.
• Strong leadership and people management skills, with proven experience in building and mentoring effective teams.
• Exceptional organizational skills with the ability to design scalable processes.
• Demonstrated ability to drive efficiency and operational excellence.
• Strong data-driven mindset to track and improve KPIs.
• Excellent problem-solving and decision-making abilities.
• Collaborative style with strong stakeholder management skills.
• Strong knowledge of global HR operations, policies, and compliance frameworks.
• Excellent communication skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) or equivalent tools.
• Ability to work both remote as well as in an office setting.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.