Analyst HR Service Delivery

Stanley Black & Decker; Malaysia; Hybrid; MYR 42,000 - 64,000; Full time

Job summary

Stanley Black & Decker Malaysia is seeking an HR Shared Services Agent to deliver payroll, employee data management, onboarding, terminations and other HR tasks aligned with SLAs and KPIs.

The ideal candidate has a degree in HR and 1–2 years in HR Shared Services or payroll, with strong customer service and data accuracy, and comfortable collaborating across global teams and time zones. This role offers hybrid work in Malaysia and requires advanced English; Japanese is a plus.

Qualifications

• Bachelor's degree in Human Resources or related field.
• 1–2 years of HR Shared Services experience focusing on payroll, customer service and quality assurance.
• Strong communication and data accuracy.
• Advanced English; Japanese is a plus.

Responsibilities

• Deliver end-to-end payroll processing, ensuring accurate and timely transactions.
• Coordinate with internal teams and payroll providers to validate inputs and resolve queries.
• Support compliance activities, audits, and year-end activities.
• Maintain accurate employee data in the HR system and ensure data integrity.
• Respond to employee inquiries with professional service and timeliness.
• Document processes and look for efficiencies and improvements.

Skills

Payroll processing

Customer service

Data integrity

English proficiency

Education

Bachelor's degree in Human Resources

Tools

Workday

ServiceNow

Job description

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You'll Do

HR Shared Services Agent will be responsible for delivering key HR processes, including payroll, employee data management, onboarding, terminations, and other HR administrative tasks in alignment with service level agreements (SLAs), key performance indicators (KPIs), and local regulatory requirements.

The ideal candidate will have a strong interest in HR payroll operations and a willingness to learn. This role will require collaboration across multiple global and regional teams and time zones. You'll get to:

• Support end-to-end payroll administration, ensuring accurate and timely processing of payroll transactions including new hires, terminations, salary changes, leave updates, reimbursements, deductions, and time and attendance system updates.
• Work closely with internal teams and external payroll providers to validate payroll inputs, prepare payments and reports, resolve employee payroll queries, and maintain payroll records and controls.
• Support statutory compliance, audits, reconciliations, year-end activities, and payroll-related projects while ensuring adherence to local regulatory requirements.
• Manage a wide array of HR needs including employee inquiries and HR functional processes while driving innovation and harmonization.
• Create and maintain accurate employee data in the HR system, ensuring compliance with company policies and data integrity standards.
• Take ownership and demonstrate full accountability by responding to employee inquiries related to HR policies, procedures, and system navigation in a timely and professional manner.
• Document key processes and strive to find efficiencies and ways to optimize and streamline.
• Use critical thinking skills to resolve and close gaps in all HR related processes and workflows.
• Maintain confidentiality and handle sensitive employee information with discretion.
• Other duties as assigned, dependent on organizational needs and employee skills.

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Who You Are

You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• Bachelor's degree in Human Resources or other related fields.
• 1-2 years of HR experience to include expertise in HR Shared Services or multi-function HR expertise with a focus on payroll, customer service and quality assurance.

Preferred Qualifications:

• Strong customer service orientation.
• Strong knowledge of local payroll regulations and practices.
• Demonstrated ability to make decisions autonomously as required.
• Ability to develop and maintain effective working relationships with a variety of stakeholders.
• Good verbal, interpersonal, and written communication skills necessary to interact with staff at all levels of the organization.
• Experience with continuous improvement methodologies, project management, and process documentation skills.
• Detail Oriented
• Resilient and able to deal with changing business requirements and challenging situations in a positive and productive manner.
• Demonstrated ability to maintain confidentiality and handle sensitive information.
• Experience with Workday and ServiceNow preferred but not required.
• Ability to work both remote as well as in an office setting.
• Advanced proficiency in English is required; proficiency in Japanese languages is an advantage.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evol