HR Lead

Summitnext; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative work environment

Leadership exposure

Job summary

A growing BPO organization is seeking an experienced HR Lead to manage end-to-end human resources operations. This role includes overseeing onboarding, payroll processing, and ensuring compliance with Malaysian labor laws. The ideal candidate should possess 3-5 years of HR experience, strong knowledge in visa and work permit processing, and fluency in Mandarin. Join a collaborative work environment that offers career growth opportunities and leadership exposure.

Qualifications

• Minimum 3–5 years of HR experience, preferably in a BPO environment.
• Strong knowledge of Malaysian labor laws and HR best practices.
• Able to work independently and manage multiple priorities.
• Good command of English (spoken and written).
• Strong knowledge of visa and work permit processing in Malaysia.
• Hands-on payroll processing experience.
• Basic accounting knowledge is an advantage.
• Familiar with Malaysian employment laws and HR best practices.
• Strong interpersonal, communication, and leadership skills.
• Able to work independently and manage multiple priorities.

Responsibilities

• Lead and manage day-to-day HR operations including onboarding and payroll processing.
• Support hiring needs across BPO operations and manage visa, work permit processing.
• Ensure compliance with Malaysian labor laws and maintain accurate HR records.
• Manage visa, work permit, and employment pass processing for foreign employees.
• Ensure compliance with Malaysian labor laws, company policies, and SOPs.
• Act as the point of contact for employees on HR-related matters.
• Coordinate with management on workforce planning and HR initiatives.
• Maintain accurate HR records, payroll data, and employee documentation.
• Support performance management, disciplinary processes, and employee engagement activities.
• Work closely with finance/accounts teams on payroll-related matters.

Skills

HR operations management

Visa and work permit processing

Payroll processing

Fluent in Mandarin

Interpersonal skills

English proficiency

Education

Diploma / Degree in Human Resources, Business Administration, Accounting

Job description

About the Role

SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end‑to‑end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment, excellent communication skills, and hands‑on experience in visa and work permit processing. Experience in payroll processing and basic accounting knowledge will be a strong advantage.

Key Responsibilities

• Lead and manage day‑to‑day HR operations including onboarding, employee relations, HR administration, and payroll processing.
• Support hiring needs across BPO operations, ensuring timely and quality manpower delivery.
• Handle payroll preparation, verification, and coordination, ensuring accuracy and timely salary disbursement.
• Manage visa, work permit, and employment pass processing for foreign employees.
• Ensure compliance with Malaysian labor laws, company policies, and SOPs.
• Act as the point of contact for employees on HR‑related matters.
• Coordinate with management on workforce planning and HR initiatives.
• Maintain accurate HR records, payroll data, and employee documentation.
• Support performance management, disciplinary processes, and employee engagement activities.
• Work closely with finance/accounts teams on payroll‑related matters.

Job Requirements

• Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field.
• Minimum 3–5 years of HR experience, preferably in a BPO environment.
• Fluent in spoken and written Mandarin (to liaise with Mandarin‑speaking stakeholders).
• Good command of English (spoken and written).
• Strong knowledge of visa and work permit processing in Malaysia.
• Hands‑on experience in payroll processing.
• Basic accounting knowledge is an advantage.
• Familiar with Malaysian employment laws and HR best practices.
• Strong interpersonal, communication, and leadership skills.
• Able to work independently and manage multiple priorities.

Why Join Us

• Opportunity to lead HR operations in a growing BPO organization.
• Collaborative and fast‑paced work environment.
• Career growth and leadership exposure.

Find Out More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies

Website: https://summitnext.com