Executive Housekeeper

KiN Hospitality Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 61,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Meal provided

Job summary

KiN Hospitality Malaysia Sdn Bhd in Kuala Lumpur is seeking an Executive Housekeeper to lead the housekeeping department and uphold the brand's presentation standards. The role is foundational for shaping guest experiences as the brand grows beyond a single property.

Ideal candidates possess 5+ years in a similar 5-star hotel setting, with overseas hospitality exposure, and a Diploma/Degree in Hospitality Management. Ready to work shifts and weekends; salary starts from RM6,000 per month.

Qualifications

• Minimum 5 years' experience in a similar capacity within a 5-star hotel/resort property
• Overseas / international hospitality experience required
• Diploma/Degree in Hospitality Management or related field
• Strong leadership, organizational, and people-management skills
• Working knowledge of housekeeping systems, inventory control, and OS&E management
• Able to work shifts, weekends, and public holidays as required
• Malaysian citizen or valid work authorization

Responsibilities

• Lead KHMSB's brand housekeeping standards across properties, including room presentation, public areas, hygiene protocols, and amenities
• Design and implement quality audit systems to measure standard compliance
• Act as reference for housekeeping standards during takeovers or openings of new properties
• Oversee housekeeping operations: guest rooms, public areas, laundry, and linen
• Recruit, train, schedule, and manage Housekeeping Supervisors and staff; deliver brand-embedded training
• Conduct inspections and drive corrective actions where standards fall short
• Manage departmental budget, forecasting, and cost control; oversee outsourced services and vendor contracts
• Manage inventory systems and stock control to balance cost with guest experience
• Coordinate with Front Office and Engineering on readiness, maintenance, and guest requests
• Ensure compliance with health, hygiene, and safety regulations across operations

Skills

Leadership

People management

Housekeeping systems

Inventory control

OS&E management

Education

Diploma/Degree in Hospitality Management

STM/STPM (Preferred)

Job description

KiN Hospitality Malaysia Sdn Bhd - Kuala Lumpur, Kuala Lumpur

We are seeking for an Executive Housekeeper to lead our Housekeeping department and take ownership of the brand's housekeeping and presentation standards.

This is a foundational role for someone who wants to shape how a growing hospitality brand is experienced by guests - not just maintain an existing standard, but help build it.

Key Responsibilities

Brand Standards & Quality

• Develop, document, and own KHMSB's brand housekeeping standards - room presentation, public area upkeep, hygiene protocols, and amenity standards - for consistent application across properties
• Design and implement quality audit systems (room inspections, public area checks, guest feedback tracking) to measure and enforce standard compliance
• Serve as the reference point for housekeeping standards as new properties join the group, ensuring consistency from day one of each takeover or opening
• Oversee all Housekeeping operations: guest rooms, public areas, laundry, and linen management
• Recruit, train, schedule, and manage Housekeeping Supervisors, Room Attendants, and support staff
• Build and deliver training programs that embed brand standards into new and existing staff, not just SOP documentation
• Conduct regular inspections and drive corrective action where standards fall short

Operations & Cost Management

• Manage departmental budget, forecasting, and cost control (linen, amenities, cleaning supplies, OS&E)
• Oversee vendor relationships for outsourced services (e.g., laundry, pest control) and negotiate contracts where applicable
• Manage inventory systems and stock control to balance cost efficiency with guest experience

Cross-Functional Coordination

• Work closely with Front Office on room readiness, VIP preparation, and guest requests
• Coordinate with Engineering on maintenance issues, preventive maintenance schedules, and room deficiencies
• Partner with the Group HR and Operations teams to align department structure, staffing levels, and standards as the portfolio grows
• Support due diligence and pre-opening readiness assessments for new property takeovers

Compliance & Safety

• Ensure full compliance with health, hygiene, and safety regulations across all housekeeping operations
• Maintain chemical handling, storage, and safety protocols in line with regulatory requirements

Requirements

• Minimum 5 years' experience in a similar capacity within a 5-star hotel/resort property
• Overseas / international hospitality experience required
• Diploma/Degree in Hospitality Management or related field
• Strong leadership, organizational, and people-management skills
• Working knowledge of housekeeping systems, inventory control, and OS&E management
• Able to work shifts, weekends, and public holidays as required
• Malaysian citizen or valid work authorization

What We Offer

• The opportunity to define brand standards for a growing hospitality group from the ground up
• Involvement beyond a single property - influence across KHMSB's expanding portfolio
• Competitive salary and benefits package
• Career growth as the group scales to additional properties

Pay: From RM6,000.00 per month

• Health insurance
• Meal provided

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• hospitality management: 8 years (Required)