Housekeeping Operations Lead — Guest Experience

ibis, ibis Styles, ibis budget; Sepang; On-site; MYR 48,000 - 72,000; Full time

Job summary

ibis in Sepang, Malaysia, is seeking an Assistant Housekeeping Manager to support the Director of Housekeeping in overseeing public areas, guestrooms and laundry, ensuring top cleanliness and guest satisfaction.

You will lead, motivate and develop a housekeeping team, conduct daily inspections, manage the deep cleaning program, and implement process improvements in a fast-paced hotel environment. This role requires strong organizational and leadership skills and a service-oriented mindset.

Qualifications

• Proven leadership experience supervising housekeeping or hospitality teams.
• Service-focused with commitment to guest satisfaction.
• Excellent verbal and written English communication skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Word and Excel.
• Physical ability to carry/move materials up to 30 lbs and move around the building.
• Flexibility to work evenings, weekends and holidays as required.
• Ability to work under pressure with professionalism.
• Strong interpersonal and conflict resolution skills.
• Commitment to health, safety, and sanitation standards compliance.

Responsibilities

• Assist the Housekeeping Manager in managing all housekeeping operations, including public areas, guestrooms, and laundry facilities to ensure consistent excellence
• Conduct daily inspections of all public areas, guestrooms, building exteriors, and back-of-house areas to verify cleanliness standards
• Monitor and oversee the deep cleaning program, ensuring timely completion and adherence to quality benchmarks
• Assign tasks to housekeeping staff based on special requests and priority areas
• Supervise housekeeping team members by providing clear communication, training, coaching and feedback
• Train staff, conduct performance evaluations, address performance issues, and recommend disciplinary actions
• Issue supplies and inventory to staff at the beginning of each shift and manage stock
• Manage Lost and Found system and respond to guest inquiries
• Respond to guest questions and requests with a friendly and professional demeanor
• Ensure compliance with accident prevention, health and sanitation standards
• Recommend and implement procedural improvements to enhance efficiency and guest satisfaction
• Perform additional duties as assigned by the Housekeeping Manager

Skills

Leadership

Guest service focus

English communication

Organizational skills

Microsoft Word & Excel

Tools

Microsoft Word

Excel

Job description

ibis in Sepang, Malaysia, is seeking an Assistant Housekeeping Manager to support the Director of Housekeeping in overseeing public areas, guestrooms and laundry, ensuring top cleanliness and guest satisfaction.

You will lead, motivate and develop a housekeeping team, conduct daily inspections, manage the deep cleaning program, and implement process improvements in a fast-paced hotel environment. This role requires strong organizational and leadership skills and a service-oriented mindset.