Housekeeping Coordinator

Minor Food Holding Co., Ltd.; Desaru; Presencial; MYR 24.000 - 42.000; Jornada completa

Descripción de la vacante

Anantara Desaru Coast Resort & Villas in Desaru, Malaysia is seeking a Housekeeping Coordinator to provide administrative and operational support across departments, ensuring smooth daily operations and luxury guest service.

The role coordinates room status updates, guest requests, work orders, scheduling, and documentation, while maintaining brand standards and effective communication with Front Office, Engineering, and Laundry.

Responsabilidades

• Coordinate daily housekeeping operations and distribute room assignments to Room Attendants.
• Monitor room status and ensure timely communication of clean, inspected, vacant, occupied, and out-of-order rooms.
• Liaise closely with Front Office regarding room readiness, VIP arrivals, early check-ins, and late departures.
• Maintain accurate records of room discrepancies and coordinate follow-up actions.
• Track and prioritize guest requests, special amenities, and service recovery actions.
• Ensure work orders and maintenance requests are promptly communicated to the Engineering Department and followed up until completion.
• Prepare daily housekeeping reports, room status reports, productivity reports, and departmental statistics.
• Update and maintain housekeeping logs, lost and found records, linen inventories, and guest preference records.
• Handle departmental correspondence, filing, and document management.
• Assist in maintaining employee attendance records, scheduling, leave tracking, and payroll-related documentation.
• Manage inventory requisitions and monitor housekeeping supplies and office stationery.
• Respond professionally and promptly to guest inquiries, complaints, and requests.
• Coordinate special arrangements for VIP guests, honeymooners, long-stay guests, and special occasions.
• Ensure all guest requests are completed accurately and within established service standards.
• Follow up on guest feedback and support service recovery initiatives where necessary.
• Serve as the communication hub for the Housekeeping Department.
• Coordinate information flow between housekeeping associates, supervisors, management, and other departments.
• Attend daily operational briefings and update housekeeping teams on key information.
• Support emergency procedures and communicate urgent operational matters promptly.
• Monitor housekeeping standards and support compliance with brand, resort, and safety standards.
• Assist in tracking room inspections and cleanliness scores.
• Maintain accurate records for audits, quality assurance programs, and guest satisfaction measurements.
• Ensure confidentiality of guest and hotel information at all times.
• Adhere to all resort health, safety, and security procedures.
• Ensure lost and found procedures are followed according to company policy.
• Support sustainability and environmental initiatives within the department.
• Comply with all company policies, brand standards, and local regulations.

Descripción del empleo

Job Location:

Anantara Desaru Coast Resort & Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Housekeeping Coordinator is responsible for providing administrative and operational support to the Housekeeping Department, ensuring smooth daily operations and effective communication between housekeeping, front office, engineering, laundry, and other resort departments. The role coordinates room status updates, guest requests, work orders, scheduling, and departmental documentation while maintaining the highest standards of luxury hospitality and guest satisfaction.

Key Responsibilities

Operational Coordination

• Coordinate daily housekeeping operations and distribute room assignments to Room Attendants.
• Monitor room status and ensure timely communication of clean, inspected, vacant, occupied, and out-of-order rooms.
• Liaise closely with Front Office regarding room readiness, VIP arrivals, early check-ins, and late departures.
• Maintain accurate records of room discrepancies and coordinate follow-up actions.
• Track and prioritize guest requests, special amenities, and service recovery actions.
• Ensure work orders and maintenance requests are promptly communicated to the Engineering Department and followed up until completion.

Administrative Duties

• Prepare daily housekeeping reports, room status reports, productivity reports, and departmental statistics.
• Update and maintain housekeeping logs, lost and found records, linen inventories, and guest preference records.
• Handle departmental correspondence, filing, and document management.
• Assist in maintaining employee attendance records, scheduling, leave tracking, and payroll-related documentation.
• Manage inventory requisitions and monitor housekeeping supplies and office stationery.

Guest Service Excellence

• Respond professionally and promptly to guest inquiries, complaints, and requests.
• Coordinate special arrangements for VIP guests, honeymooners, long-stay guests, and special occasions.
• Ensure all guest requests are completed accurately and within established service standards.
• Follow up on guest feedback and support service recovery initiatives where necessary.

Communication & Coordination

• Serve as the communication hub for the Housekeeping Department.
• Coordinate information flow between housekeeping associates, supervisors, management, and other departments.
• Attend daily operational briefings and update housekeeping teams on key information.
• Support emergency procedures and communicate urgent operational matters promptly.

Quality Assurance

• Monitor housekeeping standards and support compliance with brand, resort, and safety standards.
• Assist in tracking room inspections and cleanliness scores.
• Maintain accurate records for audits, quality assurance programs, and guest satisfaction measurements.
• Ensure confidentiality of guest and hotel information at all times.

Health, Safety & Compliance

• Adhere to all resort health, safety, and security procedures.
• Ensure lost and found procedures are followed according to company policy.
• Support sustainability and environmental initiatives within the department.
• Comply with all company policies, brand standards, and local regulations.