Luxury Housekeeping Operations Coordinator

Minor Food Holding Co., Ltd.; Desaru; On-site; MYR 24,000 - 42,000; Full time

Job summary

Anantara Desaru Coast Resort & Villas in Desaru, Malaysia is seeking a Housekeeping Coordinator to provide administrative and operational support across departments, ensuring smooth daily operations and luxury guest service.

The role coordinates room status updates, guest requests, work orders, scheduling, and documentation, while maintaining brand standards and effective communication with Front Office, Engineering, and Laundry.

Responsibilities

• Coordinate daily housekeeping operations and distribute room assignments to Room Attendants.
• Monitor room status and ensure timely communication of clean, inspected, vacant, occupied, and out-of-order rooms.
• Liaise closely with Front Office regarding room readiness, VIP arrivals, early check-ins, and late departures.
• Maintain accurate records of room discrepancies and coordinate follow-up actions.
• Track and prioritize guest requests, special amenities, and service recovery actions.
• Ensure work orders and maintenance requests are promptly communicated to the Engineering Department and followed up until completion.
• Prepare daily housekeeping reports, room status reports, productivity reports, and departmental statistics.
• Update and maintain housekeeping logs, lost and found records, linen inventories, and guest preference records.
• Handle departmental correspondence, filing, and document management.
• Assist in maintaining employee attendance records, scheduling, leave tracking, and payroll-related documentation.
• Manage inventory requisitions and monitor housekeeping supplies and office stationery.
• Respond professionally and promptly to guest inquiries, complaints, and requests.
• Coordinate special arrangements for VIP guests, honeymooners, long-stay guests, and special occasions.
• Ensure all guest requests are completed accurately and within established service standards.
• Follow up on guest feedback and support service recovery initiatives where necessary.
• Serve as the communication hub for the Housekeeping Department.
• Coordinate information flow between housekeeping associates, supervisors, management, and other departments.
• Attend daily operational briefings and update housekeeping teams on key information.
• Support emergency procedures and communicate urgent operational matters promptly.
• Monitor housekeeping standards and support compliance with brand, resort, and safety standards.
• Assist in tracking room inspections and cleanliness scores.
• Maintain accurate records for audits, quality assurance programs, and guest satisfaction measurements.
• Ensure confidentiality of guest and hotel information at all times.
• Adhere to all resort health, safety, and security procedures.
• Ensure lost and found procedures are followed according to company policy.
• Support sustainability and environmental initiatives within the department.
• Comply with all company policies, brand standards, and local regulations.

Job description

Anantara Desaru Coast Resort & Villas in Desaru, Malaysia is seeking a Housekeeping Coordinator to provide administrative and operational support across departments, ensuring smooth daily operations and luxury guest service.

The role coordinates room status updates, guest requests, work orders, scheduling, and documentation, while maintaining brand standards and effective communication with Front Office, Engineering, and Laundry.