Hotel Security & Guest Experience Lead

Hilton; Selangor; On-site; MYR 30,000 - 54,000; Full time

Job summary

Hilton is seeking a dedicated Security Officer to safeguard guests and assets at our Malaysia property in Selangor. You’ll patrol premises, respond to incidents, assist guests, and maintain security records with professionalism and a guest-first mindset.

The role requires prior security experience, strong knowledge of procedures, calm decision-making, and flexibility to work nights, weekends, and holidays. English fluency is essential, additional languages are a plus, and CPR/First Aid

Qualifications

• Previous experience as a security officer.
• Strong knowledge of security operations, surveillance, and emergency procedures.
• Excellent communication and interpersonal skills, with a guest-focused approach.
• Ability to remain calm and respond effectively in high-pressure situations.
• Proficiency in English; additional languages are a plus.
• Security certifications and training (e.g., first aid, CPR) are preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Security operations

Surveillance systems

Emergency procedures

Guest-focused service

Communication skills

Calm under pressure

Teamwork

Flexibility hours

Education

First aid/CPR certification

Job description

Hilton is seeking a dedicated Security Officer to safeguard guests and assets at our Malaysia property in Selangor. You’ll patrol premises, respond to incidents, assist guests, and maintain security records with professionalism and a guest-first mindset.

The role requires prior security experience, strong knowledge of procedures, calm decision-making, and flexibility to work nights, weekends, and holidays. English fluency is essential, additional languages are a plus, and CPR/First Aid