Hotel Sales Executive

SWAN GARDEN HOTEL(MELAKA); Malacca City; On-site; MYR 67,000 - 134,000; Full time

Job summary

The Swan Garden Resort Hotel (Melaka) is seeking a skilled Hotel Sales Executive to proactively generate new business and foster lasting client relationships. Based in Melaka, this full-time role drives sales targets and contributes to the hotel’s growth.

Responsibilities include prospecting, proposal development, and negotiating contracts while coordinating with operations to ensure outstanding guest experiences. A strong hospitality sales background and CRM proficiency are essential.

Qualifications

• Minimum 3 years of proven sales experience, preferably within hospitality.
• Strong communication and interpersonal skills with the ability to build rapport and negotiate effectively.
• Proficient in using customer relationship management (CRM) software

Responsibilities

• Identify and pursue new sales leads through prospecting, networking, and industry events.
• Cultivate and maintain relationships with existing and potential clients.
• Prepare and present competitive sales proposals and negotiate contract terms.
• Coordinate with operations to ensure seamless service delivery and guest experience.
• Analyse market trends and customer data to develop targeted sales strategies.
• Achieve and exceed individual and team sales targets.
• Contribute to the hotel's sales and marketing plans

Skills

Sales strategy

Client relationship

Negotiation

Tools

CRM software

Job description

About the role

We are seeking a talented and driven Hotel Sales Executive to join our team at the Swan Garden Resort Hotel (Melaka). In this full-time role, you will be responsible for proactively generating new business opportunities and building lasting relationships with both corporate and leisure clients. Based in our Melaka office, you will play a key role in contributing to the continued growth and success of our hotel.

What you'll be doing

• Identifying and pursuing new sales leads through prospecting, networking, and attending industry events


• Cultivating and maintaining strong relationships with existing and potential clients


• Preparing and presenting competitive sales proposals and negotiating contract terms


• Coordinating with our operations team to ensure seamless service delivery and a exceptional guest experience


• Analysing market trends and customer data to develop targeted sales strategies


• Achieving and exceeding individual and team sales targets


• Contributing to the development of the hotel's sales and marketing plans

What we're looking for

• Minimum 3 years of proven sales experience, preferably within the hospitality industry


• Strong communication and interpersonal skills with the ability to build rapport and negotiate effectively


• Excellent organisational skills and the ability to manage multiple tasks and priorities


• A track record of consistently meeting or exceeding sales targets


• Proficient in using customer relationship management (CRM) software


• A passionate and results-driven mindset with a commitment to delivering exceptional customer service

What we offer

At the Swan Garden Resort Hotel (Melaka), we are committed to supporting our employees' professional and personal growth. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide a range of wellness initiatives to support the overall wellbeing of our team.

About us

The Swan Garden Resort Hotel (Melaka) is a leading hospitality provider in the heart of the historic city of Melaka. Our hotel is renowned for its exceptional service, luxurious accommodations, and commitment to sustainability. We take pride in our vibrant company culture and the diverse team that contributes to our continued success.

The Swan Garden Resort Hotel (Melaka) is a modern 4-star hotel located in the vibrant heart of Melaka city center. We are proud to be recognized as one of the best hotels in Melaka, providing a welcoming environment for both business and leisure travelers.

Our team is dedicated to delivering exceptional service and creating experiences that go beyond expectations. We value professionalism, innovation, and teamwork, and we take pride in fostering a supportive workplace where employees can grow and thrive. By joining Swan Garden Resort Hotel, you become part of a dynamic hospitality environment that emphasizes career development, respect, and service from the heart.

Our team is dedicated to delivering exceptional service and creating experiences that go beyond expectations. We value professionalism, innovation, and teamwork, and we take pride in fostering a supportive workplace where employees can grow and thrive. By joining Swan Garden Resort Hotel, you become part of a dynamic hospitality environment that emphasizes career development, respect, and service from the heart.