Hotel Resident Manager

T.A.S. Industries Sdn Bhd; Fraser's Hill; On-site; MYR 60,000 - 120,000; Full time

Job summary

T.A.S. Industries Sdn Bhd is seeking a capable leader to run day-to-day hotel operations across Front Office, Housekeeping and Food & Beverage, driving service excellence and guest satisfaction.

You will supervise staff, monitor performance and ensure compliance with safety, hygiene and regulatory standards while optimizing costs and reporting to Management.

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, Business Administration or a related field.
• Minimum 3–5 years of relevant hotel operations experience; managerial/supervisory role preferred.
• Strong knowledge of overall hotel operations.
• Excellent leadership, communication, interpersonal and problem-solving skills.
• Knowledge of hotel operating procedures, cost control, safety, hygiene and regulatory requirements.
• Ability to monitor operational performance, prepare reports and work effectively in a fast-paced environment.

Responsibilities

• Oversee day-to-day hotel operations and ensure smooth service delivery across key departments.
• Oversee Front Office, Housekeeping and Food & Beverage operations.
• Lead, supervise and monitor staff performance and manpower requirements.
• Handle guest feedback, complaints and operational issues professionally.
• Monitor hotel expenses, cost control measures and operational performance.
• Ensure hotel facilities, rooms and public areas are properly maintained.
• Oversee hotel events, functions and special arrangements when required.
• Prepare operational reports and provide updates to Management.
• Identify and implement opportunities to improve hotel efficiency, service quality and guest experience.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Cost control

Safety

Hygiene

Regulatory knowledge

Report writing

Education

Diploma or degree in Hospitality Management

Job description

Lead day-to-day hotel operations and ensure smooth service delivery across key departments. This role oversees Front Office, Housekeeping and Food & Beverage operations while driving guest satisfaction, service excellence, operational efficiency and compliance.

Key responsibilities

Oversee the day-to-day overall hotel operations and ensure smooth service delivery.

Manage and coordinate Front Office, Housekeeping and Food & Beverage departments.

Maintain high standards of guest satisfaction and service excellence.

Lead, supervise and monitor staff performance and manpower requirements.

Handle guest feedback, complaints and operational issues professionally.

Monitor hotel expenses, cost control measures and operational performance.

Ensure hotel facilities, rooms and public areas are properly maintained.

Oversee hotel events, functions and special arrangements when required.

Ensure compliance with company policies, safety, hygiene and regulatory requirements.

Prepare operational reports and provide updates to Management.

Identify and implement opportunities to improve hotel efficiency, service quality and guest experience.

What we're looking for

Diploma or degree in Hospitality Management, Hotel Management, Business Administration or a related field.

Minimum 3–5 years of relevant hotel operations experience, preferably in a managerial/supervisory role.

Strong knowledge of overall hotel operations.

Excellent leadership, communication, interpersonal and problem-solving skills.

Knowledge of hotel operating procedures, cost control, safety, hygiene and regulatory requirements.

Ability to monitor operational performance, prepare reports and work effectively in a fast-paced environment.