Hospitality Sales & Events Coordinator

Le Méridien Hotels & Resorts; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

Le Méridien Kuala Lumpur is seeking a Sales & Marketing Support professional to perform general office duties and assist in preparing sales-related documents such as proposals, contracts, and banquet event orders. You will help promote the brand image and assemble information packages for client outreach.

You will use sales software to manage leads, commissions, and other data, and serve as a primary contact for clients via phone and email.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience.
• No supervisory experience required.
• No license or certification required.

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Enter, retrieve, reconcile, and verify information in software involved in the sales process.
• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED

At least 1 year of related work experience

Job description

Le Méridien Kuala Lumpur is seeking a Sales & Marketing Support professional to perform general office duties and assist in preparing sales-related documents such as proposals, contracts, and banquet event orders. You will help promote the brand image and assemble information packages for client outreach.

You will use sales software to manage leads, commissions, and other data, and serve as a primary contact for clients via phone and email.