Hospitality Front Desk & Service Host

Firepitz; Iskandar Puteri; On-site; MYR 28,000 - 39,000; Full time

Job summary

FirePitz is a modern casual dining brand in Malaysia seeking a Receptionist/Service Crew to be the heart of the guest experience. You will greet guests warmly, manage reservations, and ensure smooth service flow between front of house and kitchen teams.

Ideal candidates are friendly, energetic, with 1 year in F&B or hospitality, fluent in English and Bahasa Malaysia; Mandarin is a plus. Diploma preferred. You’ll help maintain a welcoming atmosphere and support events.

Qualifications

• 1 year of experience in F&B or hospitality.
• Diploma in Hospitality / Tourism / Service Management preferred.
• Fluent in English & Bahasa Malaysia; Mandarin is an advantage.
• Excellent communication and people skills.
• Organized, confident, and able to perform in a fast-paced environment.
• Passionate about service and enjoys meeting new people.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage reservations, calls, and walk-ins efficiently.
• Coordinate seating arrangements and maintain the waiting list.
• Provide menu guidance and recommend special dishes.
• Support daily floor operations and ensure guest satisfaction.
• Maintain cleanliness at the reception and dining areas.
• Handle guest concerns politely and provide quick solutions.
• Collaborate with team members to ensure seamless service.
• Promote ongoing promotions or events.

Skills

Communication skills

People skills

English language

Bahasa Malaysia

Team collaboration

Education

Diploma in Hospitality / Tourism / Service Management

Job description

FirePitz is a modern casual dining brand in Malaysia seeking a Receptionist/Service Crew to be the heart of the guest experience. You will greet guests warmly, manage reservations, and ensure smooth service flow between front of house and kitchen teams.

Ideal candidates are friendly, energetic, with 1 year in F&B or hospitality, fluent in English and Bahasa Malaysia; Mandarin is a plus. Diploma preferred. You’ll help maintain a welcoming atmosphere and support events.