HNW Wealth Operations Lead (Contract)

Hong Leong Bank; Kuala Lumpur; Presencial; MYR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Hong Leong Bank is seeking a dedicated professional to support High Net Worth strategic projects and oversee the operational readiness for campaigns and product launches. The role requires collaboration with wealth product managers and internal teams to ensure tailored processing and impeccable service delivery.

The position emphasizes monitoring of HNW transactions, strict adherence to Shariah guidelines and BN(M) regulations, and preparation of documentation for campaigns and system changes.

Responsabilidades

• Support High Net Worth strategic projects and end-to-end service delivery.
• Coordinate with segment specialists and stakeholders for tailored processing and priority turnaround.
• Assist in monitoring HNW transaction flows and resolve operational exceptions.
• Lead the operational readiness for product launches (BancaTakaful/Will Writing & HNW).
• Prepare System/Service Request Form (SRF) documentation for new campaign bundles.
• Liaise with Finance to ensure campaign rates and pricing parameters are maintained in the system.
• Prepare operational documentation and system handoff guides for frontline staff and Relationship Managers.
• Wealth Campaign Fulfillment & Incentive Management: oversee delivery and validation of initiatives like Takaful + FD-i bundles and annual campaigns.
• Manage cross-system data extraction, eligibility verification, and entitlement calculations with data integrity.
• Coordinate reward delivery, payout credits, and customer advisory dispatches within SLAs.
• Data Management, Reconciliation & Reporting: maintain logs and dashboards for audit readiness.
• Operational Governance & Shariah Compliance: ensure daily processing adheres to Shariah guidelines and BN(M) regulations, identify bottlenecks and drive improvements.

Descripción del empleo

Hong Leong Bank is seeking a dedicated professional to support High Net Worth strategic projects and oversee the operational readiness for campaigns and product launches. The role requires collaboration with wealth product managers and internal teams to ensure tailored processing and impeccable service delivery.

The position emphasizes monitoring of HNW transactions, strict adherence to Shariah guidelines and BN(M) regulations, and preparation of documentation for campaigns and system changes.