Executive, Wealth Division (Contract)

Hong Leong Islamic Bank Berhad; Malaysia; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Hong Leong Bank in Malaysia seeks an experienced Wealth Operations professional to support High Net Worth client initiatives and strategic projects. You will collaborate with wealth product managers and branch staff to ensure accurate onboarding, pricing, and frontline handoffs, while upholding data integrity and regulatory compliance.

The role emphasizes operational governance, cross-system coordination, and delivering a seamless client experience across Malaysia and regional markets.

Responsabilidades

• Support operational rollout, onboarding workflows, and end-to-end service delivery for High Net Worth clients.
• Coordinate SRF documentation for new campaign/product codes; liaise with Finance on pricing; prepare handoff guides for frontline staff.
• Oversee wealth campaigns, validate eligibility and entitlement, manage rewards and SLAs with Marketing & Channel Distribution.
• Maintain transaction logs, reconcile campaign costs and accruals, provide performance insights to Wealth Management.
• Ensure daily processing and documentation adhere to Shariah guidelines, internal audits, and regulatory requirements.

Descripción del empleo

Functional (job responsibilities)

• High Net Worth (HNW) Strategic Project Support Support the operational rollout, customer onboarding workflows, and end-to-end service delivery mechanics designed for the High Net Worth (HNW) segment. Coordinate with segment specialists and internal stakeholders to ensure tailored processing, priority turnaround, and adherence to affluent client servicing standards. Assist in monitoring HNW transaction flows and resolving operational exceptions across specialized portfolios.
• Product Launch Operational Readiness & System Code Maintenance (BancaTakaful/Will Writing & HNW Project) Partner with wealth product managers/conventional BANCA team to establish and execute operational readiness procedures for new product introductions. Prepare and submit System/Service Request Form (SRF) documentation for campaign/product code creation whenever a new campaign bundle is introduced. Liaise directly with the Finance team following code creation to ensure the required campaign rates and pricing parameters are properly maintained in the system prior to launch Prepare operational documentation and system handoff guides for frontline branch staff and Relationship Managers.
• Wealth Campaign Fulfillment & Incentive Management Lead the operational delivery and fulfilment validation for commercial wealth initiatives, such as the Takaful + FD-i bundle, the annual CNY campaign, and periodic staff incentive programs. Manage cross-system data extraction, customer eligibility verification, and entitlement calculations with zero tolerance for calculation discrepancies. Coordinate reward delivery, payout crediting, and customer advisory dispatches within agreed service-level agreements (SLAs). This will also work closely with the Marketing & Channel Distribution team.
• Data Management, Reconciliation & Reporting Maintain comprehensive transaction logs and campaign performance tracking databases to ensure absolute data integrity and audit readiness. Perform monthly and quarterly reconciliation of campaign costs, incentive accruals, and transaction volumes for management reporting. Extract and synthesize operational data to provide actionable performance trends to the Wealth Management team.
• Operational Governance & Shariah Compliance Ensure all daily transaction processing, policy servicing, and documentation adhere strictly to Shariah guidelines, internal audit mandates, and Bank Negara Malaysia (BNM) regulations. Coordinate operational risk controls, identify manual workflow bottlenecks, and contribute to process improvement initiatives.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.