Healthcare Data Insights & Quality Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

AIA Hong Kong and Macau in Kuala Lumpur is seeking a Healthcare Data Analyst to drive insights, QA, and continuous improvement for healthcare claim data processed through OCR. You will analyse digitised outputs, identify gaps, and provide actionable feedback to improve data quality and operational efficiency.

Responsibilities include building and maintaining dashboards, monitoring digitisation performance, and collaborating with technical teams to validate fixes and ensure compliance with

Qualifications

• Degree in Computer Science, Data Science, Business Analytics, Mathematics, Artificial Intelligence, Statistics, Actuarial Science, or related numerate disciplines.
• Minimum 3 years of experience in digital data processing, OCR‑related workflows, or healthcare analytics, with exposure to digitalisation and exception-handling processes being an added advantage.
• Strong analytical and problem‑solving capabilities, with the ability to interpret complex datasets.
• Proficiency in SQL and dashboarding tools such as Power BI.
• Adaptable, agile, and comfortable working in a fast‑paced environment.

Responsibilities

• Analyse digitised output to identify extraction gaps, recurring errors, and trends.
• Provide structured feedback on issues such as missing fields, misclassification, or formatting inconsistencies to improve data quality.
• Build/maintain dashboards to monitor digitisation performance and data quality indicators.
• Contribute insights relevant to potential Fraud, Waste & Abuse (FWA) in downstream processes.
• Monitor performance trends in the document review workflow and provide actionable insights to improve overall digitalisation processes.
• Perform peer review of analysis outputs prepared by team members to ensure accuracy, consistency, and alignment with established quality standards.
• Plan, develop test plans/scenarios and participate in testing and validation for workflow enhancements, new features, and new data fields.
• Validate fixes related to data accuracy, field mapping, display logic, and business rule alignment for analytical consumption.
• Analyse issues arising from digitalised claim outputs, document patterns, or workflow behaviours, and provide insights to guide engine refinements.
• Report functional issues, document root‑cause patterns, and track resolution progress with internal technical teams.
• Ensure compliance with healthcare data standards and Local Data Council directives.
• Manage interim datasets used for trend analysis, quality monitoring, and management reporting.

Skills

Analytical thinking

Problem solving

Adaptable

Education

Degree in Computer Science

Data Science

Business Analytics

Tools

SQL

Power BI

Job description

AIA Hong Kong and Macau in Kuala Lumpur is seeking a Healthcare Data Analyst to drive insights, QA, and continuous improvement for healthcare claim data processed through OCR. You will analyse digitised outputs, identify gaps, and provide actionable feedback to improve data quality and operational efficiency.

Responsibilities include building and maintaining dashboards, monitoring digitisation performance, and collaborating with technical teams to validate fixes and ensure compliance with