Head of Operations

Private Advertiser; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Private Advertiser in Kuala Lumpur seeks an accomplished Operations leader to oversee inventory management, governance, compliance, and team development. You will drive audits, SOPs, dashboards, and risk reporting with cross-functional collaboration across compliance and finance.

The role requires 6–10 years of operations experience in front-to-back financial product workflows, strong inventory controls, and hands-on leadership to scale processes in a lean environment.

Qualifications

• Bachelor's degree in business, finance, supply chain, lending operations, middle office or related field.
• 6 to 10 years operations experience.
• Strong exposure to front-to-back financial product workflows, such as trading, lending, credit, structured products, securities financing, treasury, payments, investment platforms or digital financial products.
• Experience building or improving operating models, workflows, controls, systems, and reporting infrastructure.
• Strong background in inventory control and audit management.
• Working knowledge of BNM’s AMLA/KYC requirements.
• Strong understanding of operational risk, workflow design, controls, governance, and process documentation.
• People management experience, including KPI setting and performance reviews.
• Ability to understand complex financial products and translate them into clear operating procedures.
• Familiarity with lending, collateral management, LTV monitoring, custody, treasury, trade lifecycle or fund operations is highly valued.
• Excellent stakeholder management skills across front office, operations, compliance, finance, technology, and external providers.
• High attention to detail, strong ownership and the ability to operate independently in a lean, fast-moving environment.
• Commercially minded operator who can balance growth, risk and execution.
• Strong ownership mentality, willing to be hands-on while building scalable processes.
• Structured, analytical, disciplined, with excellent follow-through.
• Comfortable working in ambiguity and building from zero to one.
• High integrity, strong judgement and strong risk awareness.

Responsibilities

• Oversee inventory monitoring and reporting conducted by operations executives and coordinate with Trading on supply planning and risk mitigation.
• Conduct scheduled and unscheduled audits of physical stock against book inventory.
• Monitor storage fees and insurance limits of all storage locations.
• Develop and enforce standard operating procedures for the Operations department.
• Lead periodic process reviews and audit-readiness assessments, driving root-cause analysis and corrective action.
• Report findings and resolutions to Senior Management on a monthly basis.
• Identify opportunities and collaborate with relevant teams to automate manual tasks.
• Approve daily and monthly stock reconciliation reports.
• Lead, mentor and develop Operations team, setting high standards for ownership, execution discipline, risk awareness and professional development.

Skills

Leadership

Stakeholder management

Process design

Regulatory awareness

Inventory control

Education

Bachelor's degree in business, finance, supply chain, lending operations, middle office or related field

Tools

ERP systems

MS Excel

BI dashboards

Job description

This role leads operations across inventory management, process governance, compliance, and team leadership. You will oversee inventory monitoring and reporting, enforce dual-custody procedures, conduct audits of physical stock, and develop standard operating procedures for the Operations department. You will lead periodic process reviews, drive root-cause analysis, and report findings to Senior Management. The role requires developing an understanding of regulatory policies on AMLA and KYC, establishing procedures for incident management and exception reporting, and coordinating with Compliance to ensure operational processes align with regulatory obligations. You will lead and mentor the Operations team, build future operating structures, and prepare dashboards covering inventory positions and performance. You will act as an escalation point for operational crises and work closely with finance on cash movements and management reporting.

Key responsibilities

Oversee inventory monitoring and reporting conducted by operations executives and coordinate with Trading on supply planning and risk mitigation

Conduct scheduled and unscheduled audits of physical stock against book inventory

Monitor storage fees and insurance limits of all storage locations

Develop and enforce standard operating procedures for the Operations department

Lead periodic process reviews and audit-readiness assessments, driving root-cause analysis and corrective action

Report findings and resolutions to Senior Management on a monthly basis

Identify opportunities and collaborate with relevant teams to automate manual tasks

Approve daily and monthly stock reconciliation reports

Lead, mentor and develop Operations team, setting high standards for ownership, execution discipline, risk awareness and professional development

About you

Bachelor's degree in business, finance, supply chain, lending operations, middle office or related field

6 to 10 years operations experience

Strong exposure to front-to-back financial product workflows, such as trading, lending, credit, structured products, securities financing, treasury, payments, investment platforms or digital financial products

Experience building or improving operating models, workflows, controls, systems, and reporting infrastructure

Strong background in inventory control and audit management

Working knowledge of BNM's AMLA/KYC requirements

Strong understanding of operational risk, workflow design, controls, governance, and process documentation

People management experience, including KPI setting and performance reviews

Ability to understand complex financial products and translate them into clear operating procedures

Excellent stakeholder management skills across front office, operations, compliance, finance, technology, and external providers

Qualifications

• Bachelor's degree in business, finance, supply chain, lending operations, middle office or related field
• 6 to 10 years operations experience
• Strong exposure to front-to-back financial product workflows, such as trading, lending, credit, structured products, securities financing, treasury, payments, investment platforms or digital financial products
• Demonstrate experience building or improving operating models, workflows, controls, systems, and reporting infrastructure.
• Strong background in inventory control and audit management
• Working knowledge of BNM’s AMLA/KYC requirements
• Strong understanding of operational risk, workflow design, controls, governance, and process documentation
• People management experience, including KPI setting and performance reviews.
• Ability to understand complex financial products and translate them into clear operating procedures
• Familiarity with lending, collateral management, LTV monitoring, custody, treasury, trade lifecycle or fund operations is highly valued.
• Excellent stakeholder management skills across front office, operations, compliance, finance, technology, and external providers.
• High attention to detail, strong ownership and the ability to operate independently in a lean, fast-moving environment.
• Commercially minded operator who can balance growth, risk and execution
• Strong ownership mentality, willing to be hands-on while building scalable processes
• Structured, analytical, disciplined, with excellent follow-through
• Comfortable working in ambiguity and building from zero to one
• High integrity, strong judgement and strong risk awareness