Head of IT Infrastructure & Security – Malaysia & Thailand

Allianz Technology; Kuala Lumpur; Hybrid; MYR 400,000 - 650,000; Full time

Job description

About The Job

In the Regional Delivery Centre (RDC), the role is primarily responsible for solutioning and providing local and regional services while managing and co-ordinating central services capabilities in the functional domains of network, datacenter, workplace, security and IT services to the Malaysia and Thailand OE's.

This role will also adopt the major transformation topics across the OEs of responsibility and will functionally manage the Transformation and Change teams across RDC MY and Thailand AzTech branches, ensuring full support, timely response and resolution.

• Ensure the IT services and projects delivery to the Malaysia and Thailand OEs that the role is responsible for.
• Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the Malaysia and Thailand OEs to secure the seamless business continuity.
• Build the long-term partnerships of trust by providing the expertise in infrastructure and security as services to Allianz Technology internal and external customers.
• Initiate the strategic roadmap for both service and project transformation in line with Group and local business strategy.
• Drive Infrastructure transformation within the OEs, with particular focus around Cloud and workplace services.
• Provide input and alignment in the yearly Planning Dialogue to ensure all forecasted activities and budget are captured for the following year.
• Provide IT leadership within the RDC Infrastructure and Information Security functions and guidance to the retained IT organisations within the OEs.
• Drive and encourage continuous service improvement and provide governance to IT operations to the OEs to ensure the compliance with the regulator and the internal audit.
• Represent the local escalation point for the major changes, problems and incidents to resolution within AzTech.
• Lead and manage the IF&IS, Transformation Asia team in shaping and delivering the infrastructure transformation agenda

About The Job

In the Regional Delivery Centre (RDC), the role is primarily responsible for solutioning and providing local and regional services while managing and co-ordinating central services capabilities in the functional domains of network, datacenter, workplace, security and IT services to the Malaysia and Thailand OE's.

This role will also adopt the major transformation topics across the OEs of responsibility and will functionally manage the Transformation and Change teams across RDC MY and Thailand AzTech branches, ensuring full support, timely response and resolution.

• Ensure the IT services and projects delivery to the Malaysia and Thailand OEs that the role is responsible for.
• Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the Malaysia and Thailand OEs to secure the seamless business continuity.
• Build the long-term partnerships of trust by providing the expertise in infrastructure and security as services to Allianz Technology internal and external customers.
• Initiate the strategic roadmap for both service and project transformation in line with Group and local business strategy.
• Drive Infrastructure transformation within the OEs, with particular focus around Cloud and workplace services.
• Provide input and alignment in the yearly Planning Dialogue to ensure all forecasted activities and budget are captured for the following year.
• Provide IT leadership within the RDC Infrastructure and Information Security functions and guidance to the retained IT organisations within the OEs.
• Drive and encourage continuous service improvement and provide governance to IT operations to the OEs to ensure the compliance with the regulator and the internal audit.
• Represent the local escalation point for the major changes, problems and incidents to resolution within AzTech.
• Lead and manage the IF&IS, Transformation Asia team in shaping and delivering the infrastructure transformation agenda

What You Do

• Ensure the IT services and projects delivery to the Malaysia and Thailand OEs that the role is responsible for.
• Act as strategic decision maker and lead the resolution of critical infrastructure and security incidents and issues on behalf of the Malaysia and Thailand OEs to secure the seamless business continuity.
• Build the long-term partnerships of trust by providing the expertise in infrastructure and security as services to Allianz Technology internal and external customers.
• Initiate the strategic roadmap for both service and project transformation in line with Group and local business strategy.
• Drive Infrastructure transformation within the OEs, with particular focus around Cloud and workplace services.
• Provide input and alignment in the yearly Planning Dialogue to ensure all forecasted activities and budget are captured for the following year.
• Provide IT leadership within the RDC Infrastructure and Information Security functions and guidance to the retained IT organisations within the OEs.
• Drive and encourage continuous service improvement and provide governance to IT operations to the OEs to ensure the compliance with the regulator and the internal audit.
• Represent the local escalation point for the major changes, problems and incidents to resolution within AzTech.
• Lead and manage the IF&IS, Transformation Asia team in shaping and delivering the infrastructure transformation agenda

What You Bring

• Proven leadership of infrastructure and information security delivery across network, datacenter, workplace, cloud and security domains, ideally in a shared-service, regional delivery centre or IT service provider model serving multiple business entities.
• Track record of driving large-scale infrastructure transformation, particularly cloud adoption and modern workplace services, from roadmap definition through to execution and adoption across multiple countries.
• Strong command of IT service management, operational governance and regulatory compliance in a regulated financial services environment, including experience with audit, risk and regulators such as Bank Negara Malaysia (RMiT), the Bank of Thailand or the OIC.
• Senior stakeholder and crisis leadership, with the credibility to act as the escalation point for major incidents, align budgets and priorities through annual planning cycles, and build trusted partnerships with OE business and retained IT leadership across cultures.
• Basic knowledge of AI technologies, principles, and their practical use.
• 15+ years of experience in IT infrastructure and operations, including at least 7 years in senior leadership roles managing multi-country, multi-disciplinary teams and budgets.
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related field; relevant certifications (e.g. ITIL, CISSP/CISM, cloud architecture certifications) are an advantage.

What We Offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

107959 | IT & Tech Engineering | Management | Allianz Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.