Head of Information Technology

FIATO; Kuala Lumpur; On-site; MYR 420,000 - 650,000; Full time

Job summary

FIATO is seeking a strategic Head of Engineering to shape and execute the technology roadmap across multiple licensed business lines. You will build and mentor engineering and operations teams, including platform, backend, DevOps, and security, delivering secure cloud platforms with strong resilience and data residency compliance.

You will ensure readiness for licence go-live, coordinate with Compliance and Operations, and act as the tech liaison to regulators, while reporting performance and

Qualifications

• Bachelor’s degree in CS/IT or related field or equivalent practical experience.
• 10+ years of technology experience, including at least 3 years in technology leadership or Head of Engineering roles.
• Proven track record of building and scaling technology teams and delivering production systems.
• Hands-on experience in digital asset exchange, payments/remittance/e-money wallet environments; strong API and security focus.

Responsibilities

• Define and execute the technology strategy, architecture, and delivery roadmap across all three licensed business lines.
• Build, lead, and develop technology engineering and operations teams across platform, backend, DevOps, and security.
• Design and deliver secure, scalable cloud-based platforms meeting availability, resilience, and data-residency expectations.
• Ensure technology readiness ahead of licence go-live, coordinating testing and launch approvals with Compliance and Operations.
• Serve as the technology point of contact for regulators and external bodies, and report performance and risks to the CEO and Board.

Skills

People management

Delivery leadership

APIs

High-availability systems

Transaction-processing platforms

Blockchain & smart contracts

Information security & IT risk mgmt

Stakeholder management

Regulatory liaison

Education

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field

Job description

• Define and execute the technology strategy, architecture, and delivery roadmap across all three licensed business lines.
• Build, lead, and develop the technology engineering and operations teams, including platform, backend, DevOps, and security functions.
• Design and deliver secure, scalable, cloud-based platforms that meet availability, resilience, and data-residency expectations.
• Ensure technology readiness ahead of each licence go-live, coordinating testing and launch approvals with Compliance and Operations.
• Serve as the technology point of contact for technical queries and assessments from Bank Negara Malaysia (BNM) and the Securities Commission Malaysia (SC).
• Report technology performance, system availability, cybersecurity posture, and key risks to the CEO and Board.

Payments & E-Wallet Platform

• Lead the development and delivery of remittance, money-changing, e-wallet lifecycle, DuitNow QR, merchant payment, and redemption capabilities.
• Establish reliable ledger, reconciliation, and settlement processes, including daily wallet-ledger reconciliation and integration with regulated trust accounts.
• Oversee integrations with national payment rails and external partners, including PayNet/DuitNow, FPX, correspondent banks, and payout providers.
• Ensure the reliability, scalability, and security of transaction processing systems.

Digital Asset Technology

• Oversee technology capabilities supporting digital asset exchange operations, trading, and wallet infrastructure, where applicable.
• Ensure appropriate security controls for digital asset platforms, including cryptography, key management, and custody infrastructure.
• Support the integration of blockchain and smart-contract technologies where relevant to the Company's product roadmap.

Technology Operations, Security & Regulatory Compliance

• Establish technology operations, monitoring, incident management, disaster recovery, and business continuity capabilities.
• Implement secure development practices, access management, and technology-risk controls.
• Support the development of IT policies and technology-risk frameworks aligned with applicable BNM and SC requirements.
• Work closely with Compliance, Technology Risk, Operations, and Finance to ensure technology processes support regulatory obligations and operational requirements.

Requirements — Education & Experience

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
• Approximately 10+ years of technology experience, including at least 3 years in a technology leadership or Head of Engineering role.
• Proven track record of building and scaling technology teams from the ground up, with strong people management and talent development capabilities.
• Hands-on experience delivering and operating production systems, ideally in digital asset exchange or custody platforms, payments, remittance, e-money, or digital wallet environments.
• Familiarity with BNM's Risk Management in Technology (RMiT) policy, the SC's Guidelines on Technology Risk Management (GTRM), or relevant regulatory frameworks is preferred but not mandatory.
• Experience establishing technology functions or platforms in a start-up, scale-up, or new-licence environment is an advantage.
• Solid understanding of APIs, high-availability systems, and transaction-processing platforms.
• Good knowledge of information security and IT risk management, including access controls, cryptography, key management, and secure software development.
• Working knowledge of ledger, reconciliation, and settlement design for payments and e-money, and/or digital asset trading and custody.
• Familiarity with blockchain and smart-contract concepts, including EVM-compatible chains, multi-signature wallets, and on-chain AML/KYC controls, is an advantage.
• Ability to establish technology policies, governance processes, and risk frameworks aligned with applicable regulatory expectations.
• Strong stakeholder management skills, with the ability to work effectively with regulators, Compliance, Operations, Finance, and senior management.
• Hands-on, delivery-oriented leadership style, with the ability to build, mentor, and scale a technology team.

Preferred Qualifications

• Experience developing or operating digital asset exchanges, wallet infrastructure, or MPC/HSM-based custody solutions.
• Experience integrating with DuitNow, PayNet, or FPX payment rails.
• Exposure to ISO 27001 certification programmes.
• Experience with stablecoin or tokenisation infrastructure.