Head of Digital Banking Operations

Fintech News; Petaling Jaya; On-site; MYR 250,000 - 410,000; Full time

Job summary

GXBank in Malaysia seeks a Head of Banking Operations to drive strategic leadership and operational excellence across all digital banking activities. You will oversee day-to-day operations, ensure strict regulatory compliance, and partner with Product, AML, and Fraud teams to deliver scalable, customer-centric services.

The ideal candidate brings 15+ years in banking operations, 10+ years in managing large teams, and strong stakeholder management skills to navigate a fast-paced digital

Qualifications

• 15+ years of banking operations experience
• 10+ years leading large teams and driving results
• Strong regulatory and risk management knowledge

Responsibilities

• Provide strategic leadership for banking operations and drive operational excellence
• Oversee day-to-day activities ensuring alignment with strategic vision and SLAs
• Coach and develop Team Leaders to achieve high performance and growth
• Ensure compliance with regulatory standards and internal banking protocols
• Collaborate with Product, AML, Fraud, and CX teams to optimize processes and resolve escalations

Skills

Strategic leadership

Team leadership

Regulatory compliance

Operational excellence

Stakeholder management

Communication

Agile methodology

Education

Bachelor's degree in Banking/Finance

MBA/PGDM

Tools

AML systems

Fraud monitoring tools

Regulatory reporting systems

Job description

GXBank in Malaysia seeks a Head of Banking Operations to drive strategic leadership and operational excellence across all digital banking activities. You will oversee day-to-day operations, ensure strict regulatory compliance, and partner with Product, AML, and Fraud teams to deliver scalable, customer-centric services.

The ideal candidate brings 15+ years in banking operations, 10+ years in managing large teams, and strong stakeholder management skills to navigate a fast-paced digital