Senior IT Operations & Security Leader

GXBank

Petaling Jaya

On-site

MYR 120,000 - 210,000

Full time

11 days ago

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Job summary

GXBank is seeking a Senior IT Security Engineer / Operations Leader to strengthen our security and operations posture in Petaling Jaya. You will oversee daily controls, ensure regulatory compliance, and drive tangible improvements across processes and teams.

The role emphasizes forecasting, budgeting, business continuity, and crisis management, with leadership responsibilities to mentor staff, optimize cross-functional workflows, and safeguard critical systems while delivering a delightful

Qualifications

Proven experience as Operation Manager or similar role.
Experience in forecasting and budgeting.
Strong foundation in business continuity planning and crisis management.
Understanding of process enhancement strategies and applying them.
Strategic/analytical mindset with ability to evaluate processes

Responsibilities

Ensure day-to-day operations comply with regulatory and internal requirements in a cost-effective manner.
Build and lead a team of operation agents focused on customer obsession.
Form strategic partnerships and oversee vendor relationships to meet service standards.
Perform quality controls and monitor production KPIs.
Leverage data analytics to forecast capacity needs and identify improvement opportunities.
Be the customer advocate and coordinate cross-functional resolution of issues.