Head of After-Sales | Automotive Service Excellence Leader

Auto Bavaria (Malaysia); Skudai; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading automotive dealership in Skudai is seeking a Head of After Sales to manage daily operations and ensure customer satisfaction in after-sales services. The ideal candidate will have strong after sales management and team leadership skills, along with a bachelor's degree in a related field. Proven experience in the automotive industry is an advantage. This is a contract position with opportunities to drive service excellence.

Qualifications

• Strong skills in After Sales Management to drive after-sales revenue and meet company targets.
• Team Management abilities to build, lead, and motivate a high-performing after-sales team.
• Analytical Skills to evaluate operational performance and implement data-driven improvements.
• Proven experience in the automotive industry is an advantage.

Responsibilities

• Manage daily operations and oversee team performance.
• Develop and implement strategies to drive service excellence.
• Collaborate with cross-functional teams to meet organizational goals.

Skills

After Sales Management

Team Management

Analytical Skills

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Business, Automotive Engineering, or related fields

Job description

A leading automotive dealership in Skudai is seeking a Head of After Sales to manage daily operations and ensure customer satisfaction in after-sales services. The ideal candidate will have strong after sales management and team leadership skills, along with a bachelor's degree in a related field. Proven experience in the automotive industry is an advantage. This is a contract position with opportunities to drive service excellence.