Head, Data Center Hardware Support – Malaysia (24x7)

Ll Oefentherapie; Malaysia; On-site; MYR 240,000 - 360,000; Full time

Job summary

Ll Oefentherapie in Malaysia seeks a senior leader to drive OCI Data Centre Operations, overseeing datacentre technicians and field engineers delivering on-site support, installations and proactive services across Malaysia.

The role emphasizes 24x7 service levels, customer satisfaction, identifying business opportunities and closing operation gaps, with strong communication across internal teams and external partners as the primary contact for escalated issues.

Responsibilities

• Lead teams of datacentre technicians and field engineers delivering on-site support across Malaysia.
• Oversee installations and proactive services in a defined territory and/or data center sites.
• Ensure 24x7 service levels and drive customer satisfaction, identify opportunities and resolve operation gaps.
• Act as primary point of contact for diverse situations and escalated issues, with strong cross-level communication.

Job description

Ll Oefentherapie in Malaysia seeks a senior leader to drive OCI Data Centre Operations, overseeing datacentre technicians and field engineers delivering on-site support, installations and proactive services across Malaysia.

The role emphasizes 24x7 service levels, customer satisfaction, identifying business opportunities and closing operation gaps, with strong communication across internal teams and external partners as the primary contact for escalated issues.