Gym Supervisor

InterContinental Hotels Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury hotel group in Kuala Lumpur is seeking a Recreation Manager to ensure exceptional guest experiences at its recreation facilities. This role involves overseeing daily operations, managing a team of recreation staff, and developing engaging programs. Candidates should hold a diploma in Sports Management or Hospitality, with at least 2 years in recreation operations, preferably in a luxury setting. Excellent communication skills and multilingual abilities are desirable.

Qualifications

• Minimum 2 years in recreation operations, preferably in a luxury hotel or resort.
• Certifications in First Aid, CPR, or fitness instruction are a plus.

Responsibilities

• Oversee daily operations of hotel’s recreation facilities.
• Ensure all equipment is well-maintained and clean.
• Supervise and train recreation staff including lifeguards.
• Develop and implement engaging recreational programs.
• Maintain records of facility usage and incidents.

Skills

Communication Skills

Multilingual Ability

Team Leadership

Education

Diploma or higher in Sports Management or Hospitality

Job description

You have already told us that you are driven and detailed by nature and that you love everything to be just right, which means you will feel perfectly at home in this team.

Regarding the role, it’s as the job title says really, embodies our bold, passionate, and innovative spirit, ensuring the front office team deliver exceptional, guest-centric service by supporting Front Office Manager, Assistant Front Office Manager and Duty Managers. This role ensures seamless daily operations, fosters a culture of warmth and inclusiveness, and upholds Kimpton’s commitment to creating unique, tailored experiences for every guest.

Part of the role is physical, and you will be on your feet some of the day, so fitness will be key for you, although reasonable adjustments will be made where we can. There’s a lot of people around in the hotel, so you will need to be able to communicate well with everyone. We would love it if you were multi-lingual, but it’s not essential.

You are responsible for overseeing the daily operations of the hotel’s recreation facilities, ensuring exceptional guest experiences through well-maintained amenities, engaging activities, and outstanding service. This role involves supervising staff, coordinating programs, and maintaining high standards of safety and cleanliness in all recreational areas, including the pool, fitness center, spa, and outdoor activities.

Guest Services & Experience

Ensure all guests receive personalized, attentive service while using recreation facilities. Address guest inquiries, requests, and concerns promptly and professionally. Develop and implement engaging recreational programs (e.g., fitness classes, poolside activities, wellness workshops). Promote hotel recreation services to enhance guest participation and satisfaction.

Operations & Facility Management

Oversee the daily operations of the pool, gym and other leisure facilities. Ensure all equipment is well-maintained, clean, and in proper working condition. Monitor and enforce safety and hygiene standards, including pool safety and gym regulations. Manage inventory of recreational supplies and equipment, placing orders as needed.

Supervise, train, and motivate recreation staff (lifeguards, fitness instructors, pool attendants, etc.). Create staff schedules and ensure adequate coverage for all operational hours. Conduct regular performance evaluations and provide coaching for team development.

Administrative Duties

Maintain accurate records of facility usage, incidents, and maintenance reports. Assist in budgeting and cost control for the recreation department. Prepare reports on guest feedback, participation rates, and revenue-generating activities.

Safety & Compliance

Ensure compliance with local health and safety regulations. Conduct regular safety drills and staff training on emergency procedures. Monitor pool chemical levels and liaise with maintenance for any required adjustments.

What we need from you

Diploma /higher education qualification/equivalent in Sports Management, Hospitality, or related field.

Minimum 2 years in recreation operations, preferably in a luxury hotel or resort. Ability to work varied shifts, including weekends/holidays.

Must speak local language. Other languages preferred. Certifications such as First Aid, CPR, Lifeguard, or fitness instructor certifications are a plus.

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