Guest Services Associate - Front Office

TRENDY EXPRESSION Sdn Bhd; Penang; On-site; MYR 27,000 - 40,000; Full time

Job summary

TRENDY EXPRESSION Sdn Bhd is seeking a front desk professional to greet guests, manage check-ins and check-outs, and coordinate with hotel departments to ensure seamless service. You will assist guests with inquiries, reservations, and billing while maintaining detailed records and a welcoming atmosphere.

The role involves teamwork with housekeeping and other front office staff to guarantee smooth operations and high guest satisfaction.

Qualifications

• Greet guests and manage check-in/out efficiently.
• Address guest inquiries, requests, and complaints professionally.
• Provide information about hotel facilities, services, and local attractions.
• Assist with luggage handling and transportation arrangements.
• Handle online and phone reservations, including group bookings and special requests.
• Verify and process guest payments with accurate billing.
• Maintain detailed records of bookings and guest information.
• Coordinate with housekeeping and other departments to meet guest needs.
• Work collaboratively with front office staff to ensure smooth operations.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures, ensuring a warm and accurate welcome.
• Answer guest inquiries and resolve issues promptly to maintain high satisfaction.
• Process reservations and room assignments, including group bookings and special requests.
• Coordinate with housekeeping and bell staff to ensure timely room readiness and guest comfort.
• Handle payments and issue receipts with precise accounting records.

Job description

TRENDY EXPRESSION Sdn Bhd is seeking a front desk professional to greet guests, manage check-ins and check-outs, and coordinate with hotel departments to ensure seamless service. You will assist guests with inquiries, reservations, and billing while maintaining detailed records and a welcoming atmosphere.

The role involves teamwork with housekeeping and other front office staff to guarantee smooth operations and high guest satisfaction.