Guest Experience & Reservations Specialist

St. Regis Hotels & Resorts; Kuala Lumpur; On-site; MYR 38,000 - 54,000; Full time

Job summary

St. Regis Hotels & Resorts in Kuala Lumpur is seeking a full-time Reservations Agent to process all reservation requests received by phone, fax, or mail. You will identify guest needs, determine the appropriate room type, check availability and rates, and explain policies to callers.

You will input data into the reservation system, handle special requests, and escalate issues per policy. This non-management role emphasizes professionalism, confidentiality, and teamwork in a luxury environment.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate and explain guarantee, special rate, and cancellation policies.
• Input and access data in reservation system and document special requests; follow escalation procedures as needed.

Education

High school diploma or GED

Job description

St. Regis Hotels & Resorts in Kuala Lumpur is seeking a full-time Reservations Agent to process all reservation requests received by phone, fax, or mail. You will identify guest needs, determine the appropriate room type, check availability and rates, and explain policies to callers.

You will input data into the reservation system, handle special requests, and escalate issues per policy. This non-management role emphasizes professionalism, confidentiality, and teamwork in a luxury environment.