Guest Experience Executive - Wellness Centre

ANN XING CONFINEMENT HOME; Seberang Perai; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Friendly working environment

Learning opportunities across wellness

Job summary

ANN XING CONFINEMENT HOME is seeking a Customer Experience Executive in Penang to ensure guests enjoy a warm, comfortable and memorable visit at our Wellness Centre. You will coordinate appointments, maintain daily service arrangements and support clients while collaborating with the wellness team to deliver outstanding service.

We value friendliness, maturity and reliability, with an emphasis on clear communication.

Qualifications

• Friendly, mature, responsible and caring.
• Fluent communication with guests and team members is essential.
• Willingness to learn and adapt in a fast-paced wellness environment.

Responsibilities

• Ensure every guest enjoys a warm, comfortable and memorable experience.
• Coordinate customer appointments and daily service arrangements.
• Build positive relationships with customers and provide attentive support.
• Work closely with the wellness team to deliver excellent customer service.
• Manage sensitive client needs and prioritise customer satisfaction.

Skills

Customer service

Multitasking

Mandarin

Communication

Job description

ANN XING CONFINEMENT HOME is seeking a Customer Experience Executive in Penang to ensure guests enjoy a warm, comfortable and memorable visit at our Wellness Centre. You will coordinate appointments, maintain daily service arrangements and support clients while collaborating with the wellness team to deliver outstanding service.

We value friendliness, maturity and reliability, with an emphasis on clear communication.