Guest Experience & Booking Concierge

Interplex Group Of Companies

Kuala Lumpur

On-site

MYR 27,000 - 40,000

Full time

3 days ago

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Job summary

The Hood in Kuala Lumpur is seeking a friendly Front Desk Associate to welcome guests, handle inquiries, and manage bookings for courts, memberships, and events. You will be the first point of contact and help guests enjoy a seamless experience at our vibrant sports hub.

Ideal candidates are fluent in English and Bahasa Malaysia, with Chinese an advantage. We value integrity, teamwork, and a pro-active attitude.

Qualifications

Candidate must possess at least SPM or equivalent qualifications.
Proficient in English and Bahasa Malaysia; Chinese language is an added advantage.
High level of integrity and professionalism.
Ability to work independently and as part of a team.
Fresh graduates with strong passion to learn are encouraged to apply.

Responsibilities

Front Desk Management: Greet and welcome customers and visitors in a professional and friendly manner.
Customer Service: Provide information about facilities and assist with bookings, membership, and payments.
Booking & Administration: Manage membership sign-ups, renewals, and updates; handle payments and receipts.
Facility Coordination & Service Promotion: Introduce wellness facilities and upsell retail and F&B options.
Facility & Event Support: Coordinate with operations to ensure smooth facility usage during events.
Team collaboration: Work with management teams and support sales/marketing campaigns.
General Support: Promote ongoing events, promotions, and membership packages; maintain reception area.