Guest Experience Bell Attendant & Concierge

Hotel Granada Johor Bahru; Johor Bahru; On-site; MYR 13,392 - 20,088; Full time

Job summary

Hotel Granada Johor Bahru is seeking a courteous Bell Desk/Front Office staff member to provide personalized guest service at the Main Lobby. You will assist with luggage, coordinate with other departments, and offer local information to ensure guest satisfaction.

Role requires welcoming guests, handling luggage, delivering messages, and maintaining lobby cleanliness while presenting a professional image and energy-conscious hospitality.

Qualifications

• Proven ability to deliver personalized guest service.
• Ability to assist guests with luggage and information requests.
• Strong communication and teamwork skills were essential.
• Knowledge of local attractions and hotel products preferred.

Responsibilities

• Provide personalized customer service to each hotel guest at the main lobby.
• Assist guests with luggage, arrival and departure procedures, and related tasks.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain lobby and counter cleanliness and professional appearance.
• Greet guests warmly and offer information about hotel services and promotions.
• Respond to guest requests while adhering to hotel policies and safety procedures.

Skills

Guest service

Luggage handling

Communication

Hospitality

Education

Diploma in Hospitality

Job description

Hotel Granada Johor Bahru is seeking a courteous Bell Desk/Front Office staff member to provide personalized guest service at the Main Lobby. You will assist with luggage, coordinate with other departments, and offer local information to ensure guest satisfaction.

Role requires welcoming guests, handling luggage, delivering messages, and maintaining lobby cleanliness while presenting a professional image and energy-conscious hospitality.