Guest Experience Associate—Fast-Paced F&B

Berjaya Starbucks Coffee Company Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee company in Kuala Lumpur is seeking individuals to join their team. The role involves welcoming guests, providing exceptional customer service, and maintaining high hygiene standards. Ideal candidates should have excellent communication skills in English and Malay, a cheerful demeanor, and the ability to work under pressure. Experience in customer service is a plus. The company offers employee meals, medical coverage, career advancement opportunities, and uniforms.

Benefits

Employee meals & beverages

Paid leave

Medical coverage

Learning & career advancement opportunities

Employee discount

Uniform provided

Qualifications

• Excellent customer service skills are essential.
• Good command of spoken English and Malay is preferred.
• Pleasant, friendly, and able to work under pressure.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service to ensure a pleasant dining experience.
• Upsell promotional items.
• Maintain food hygiene and safety standards.
• Ensure outlet cleanliness.

Skills

Customer Service

Spoken English

Spoken Malay

Ability to work under pressure

Friendly demeanor

Job description

A leading coffee company in Kuala Lumpur is seeking individuals to join their team. The role involves welcoming guests, providing exceptional customer service, and maintaining high hygiene standards. Ideal candidates should have excellent communication skills in English and Malay, a cheerful demeanor, and the ability to work under pressure. Experience in customer service is a plus. The company offers employee meals, medical coverage, career advancement opportunities, and uniforms.