Graduate Intern - Customer Service Support

Atlas Copco Holding GmbH; Shah Alam; On-site; MYR 17,000 - 25,000; Full time

Job summary

Atlas Copco is seeking a Graduate Intern in Customer Service to support Malaysia and Singapore operations. You will process orders, communicate with customers, and collaborate with Sales and Logistics to ensure a smooth order journey.

The role offers hands-on exposure to CRM, order management, and cross-functional teamwork within a global organization in Shah Alam. Fresh graduates with relevant degrees are encouraged to apply.

Qualifications

• Fresh graduates welcome with degree in relevant fields.
• Experience with CRM/ERP is a plus but not required.
• Proficient with MS Excel and BI tools.

Responsibilities

• Receive and process customer orders accurately in the CRM system.
• Monitor orders through the order processing cycle and keep stakeholders informed.
• Communicate proactively with customers and sales teams via email and phone.
• Build and maintain strong customer relationships and address inquiries promptly.
• Support cross-functional teams to improve customer satisfaction across Malaysia and Singapore.
• Coordinate with Sales, Logistics, Procurement, Operations and Technical teams.
• Identify and escalate customer service issues and support resolutions.

Skills

Fluent English

Bahasa Malaysia

Excel

Power BI

Power Automate

SAP

Incoterms

Customer focus

Communication

Problem solving

Organizational skills

Attention to detail

Independence

Documentation management

Education

Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related

Tools

SAP

Power BI

Power Automate

Job description

Graduate Intern - Customer Service Support

Your Role

Are you a fresh graduate who enjoys interacting with people, solving problems, and delivering great customer experiences? Join Atlas Copco's Customer Service team and gain valuable exposure to customer operations, order management, and cross-functional collaboration within a global organization.

Bring your curiosity to work as our next Graduate Intern - Customer Service. You will be part of our Customer Service team, supporting customers across Malaysia and Singapore. In this role, you will help champion a customer-focused culture that supports the Group's vision of being "First in Mind and First in Choice." You will work closely with customers and internal stakeholders to ensure efficient order processing, timely communication, and an outstanding customer experience throughout the customer journey.

Fresh graduates with a Degree in Business Administration, Management, Supply Chain, Logistics, Marketing, Communications, or a related field are encouraged to apply. This 12-month Graduate Interns Program offers hands‑on exposure to:

• Customer service operations and best practices
• CRM systems and order management processes
• Customer relationship management
• Sales and service support activities
• Cross-functional collaboration with Sales, Logistics, Procurement, Operations, and Technical teams
• Continuous improvement and customer satisfaction initiatives

Your day-to-day

• Receive purchase orders (POs) from the Equipment Sales team and process customer orders accurately in the CRM system (C4C).
• Monitor and manage customer orders throughout the order processing cycle.
• Communicate proactively with customers and sales teams via email and phone regarding order updates and inquiries.
• Build and maintain strong relationships with customers by addressing questions, requests, and concerns professionally and promptly.
• Support efforts to improve customer satisfaction and enhance the customer experience across Malaysia and Singapore.
• Work closely with Frontline Sales and Business Line Managers to support customer requirements before, during, and after a purchase.
• Coordinate with Sales Personnel, Business Line Managers, and Credit Control teams on credit check requirements.
• Ensure timely execution of all customer orders and support initiatives to maintain outstanding order management performance.
• Collaborate with Sales and Customer Master Data teams to maintain accurate and up-to-date customer information.
• Liaise with Logistics, Procurement, Operations, and Technical teams to ensure smooth order fulfillment and service delivery.
• Identify and escalation customer service issues proactively while supporting effective resolution.
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.

Your skills and experience

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Fresh graduates are welcome to apply.
• Proficiency in Microsoft Excel.
• Knowledge of ERP systems (SAP preferred) is an advantage.
• Familiarity with Power BI, Power Automate, or other business intelligence tools is a plus.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Knowledge of Incoterms and trade compliance is advantageous.
• Strong customer orientation with excellent interpersonal and communication skills.
• Good problem-solving, organizational, and multitasking abilities.
• Attention to detail and the ability to work independently in a fast‑paced environment.
• Basic understanding of customer service principles, practices, and professional etiquette.
• Good administrative and documentation management skills.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

This role requires you to work on-site at our office in Shah Alam, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Jean Yin Chia, [e-mail]

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

• Functional Area: Customer Service
• Location: Malaysia
• On-site/remote: Sur place