Graduate Intern - Customer Service Support

Atlas Copco; Shah Alam; On-site; MYR 11,000 - 22,000; Full time

Job summary

Atlas Copco Malaysia is seeking a Graduate Intern in Customer Service to support order processing and customer interactions across Malaysia and Singapore. You will gain hands-on exposure to customer operations, CRM (C4C), and cross-functional collaboration within a global organization.

This 12-month Internship emphasizes developing skills in order management, customer experience, and cross-functional teamwork with Sales, Logistics, and Operations.

Qualifications

• Fresh graduates are welcome to apply.
• Bachelor's Degree in Logistics, Supply Chain, Business Administration or related field.
• Proficiency in Microsoft Excel.
• Knowledge of SAP ERP is an advantage.
• Familiarity with Power BI, Power Automate or other BI tools.
• Strong communication skills in English and Bahasa Malaysia.
• Knowledge of Incoterms and trade compliance is advantageous.
• Good interpersonal, organizational and multitasking abilities.

Responsibilities

• Receive and process customer orders in the CRM system.
• Monitor order status throughout the order cycle.
• Communicate with customers and sales teams on order updates.
• Build and maintain relationships with customers professionally.
• Support efforts to improve customer satisfaction across Malaysia and Singapore.
• Collaborate with Sales, Logistics, Procurement, Operations and Technical teams.
• Assist with credit checks and coordination with Credit Control.
• Ensure timely execution of customer orders and related initiatives.
• Maintain accurate customer data with Sales and Master Data teams.
• Liaise with Logistics, Operations and Procurement for smooth fulfillment.
• Identify and escalate customer service issues for resolution.
• Participate in continuous improvement initiatives to enhance customer experience.

Skills

English proficiency

Bahasa Malaysia

Customer orientation

Interpersonal skills

Problem solving

Education

Bachelor's degree in Logistics

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Bachelor's degree in related field

Tools

SAP

Power BI

Power Automate

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Graduate Intern - Customer Service Support

Are you a fresh graduate who enjoys interacting with people, solving problems, and delivering great customer experiences? Join Atlas Copco's Customer Service team and gain valuable exposure to customer operations, order management, and cross-functional collaboration within a global organization.

Bring your curiosity to work as our next Graduate Intern - Customer Service. You will be part of our Customer Service team, supporting customers across Malaysia and Singapore. In this role, you will help champion a customer-focused culture that supports the Group's vision of being "First in Mind and First in Choice." You will work closely with customers and internal stakeholders to ensure efficient order processing, timely communication, and an outstanding customer experience throughout the customer journey.

Fresh Graduates With a Degree In Business Administration, Management, Supply Chain, Logistics, Marketing, Communications, Or a Related Field Are Encouraged To Apply. This 12-month Graduate Interns Program Offers Hands-on Exposure To

• Customer service operations and best practices
• CRM systems and order management processes
• Customer relationship management
• Sales and service support activities
• Cross-functional collaboration with Sales, Logistics, Procurement, Operations, and Technical teams
• Continuous improvement and customer satisfaction initiatives
• Receive purchase orders (POs) from the Equipment Sales team and process customer orders accurately in the CRM system (C4C).
• Monitor and manage customer orders throughout the order processing cycle.
• Communicate proactively with customers and sales teams via email and phone regarding order updates and inquiries.
• Build and maintain strong relationships with customers by addressing questions, requests, and concerns professionally and promptly.
• Support efforts to improve customer satisfaction and enhance the customer experience across Malaysia and Singapore.
• Work closely with Frontline Sales and Business Line Managers to support customer requirements before, during, and after a purchase.
• Coordinate with Sales Personnel, Business Line Managers, and Credit Control teams on credit check requirements.
• Ensure timely execution of all customer orders and support initiatives to maintain outstanding order management performance.
• Collaborate with Sales and Customer Master Data teams to maintain accurate and up-to-date customer information.
• Liaise with Logistics, Procurement, Operations, and Technical teams to ensure smooth order fulfillment and service delivery.
• Identify and elevate customer service issues proactively while supporting effective resolution.
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.
  

Responsibility

Your Role

Are you a fresh graduate who enjoys interacting with people, solving problems, and delivering great customer experiences? Join Atlas Copco's Customer Service team and gain valuable exposure to customer operations, order management, and cross-functional collaboration within a global organization.

Bring your curiosity to work as our next Graduate Intern - Customer Service. You will be part of our Customer Service team, supporting customers across Malaysia and Singapore. In this role, you will help champion a customer-focused culture that supports the Group's vision of being "First in Mind and First in Choice." You will work closely with customers and internal stakeholders to ensure efficient order processing, timely communication, and an outstanding customer experience throughout the customer journey.

Fresh Graduates With a Degree In Business Administration, Management, Supply Chain, Logistics, Marketing, Communications, Or a Related Field Are Encouraged To Apply. This 12-month Graduate Interns Program Offers Hands-on Exposure To

• Customer service operations and best practices
• CRM systems and order management processes
• Customer relationship management
• Sales and service support activities
• Cross-functional collaboration with Sales, Logistics, Procurement, Operations, and Technical teams
• Continuous improvement and customer satisfaction initiatives

Your day-to-day

• Receive purchase orders (POs) from the Equipment Sales team and process customer orders accurately in the CRM system (C4C).
• Monitor and manage customer orders throughout the order processing cycle.
• Communicate proactively with customers and sales teams via email and phone regarding order updates and inquiries.
• Build and maintain strong relationships with customers by addressing questions, requests, and concerns professionally and promptly.
• Support efforts to improve customer satisfaction and enhance the customer experience across Malaysia and Singapore.
• Work closely with Frontline Sales and Business Line Managers to support customer requirements before, during, and after a purchase.
• Coordinate with Sales Personnel, Business Line Managers, and Credit Control teams on credit check requirements.
• Ensure timely execution of all customer orders and support initiatives to maintain outstanding order management performance.
• Collaborate with Sales and Customer Master Data teams to maintain accurate and up-to-date customer information.
• Liaise with Logistics, Procurement, Operations, and Technical teams to ensure smooth order fulfillment and service delivery.
• Identify and elevate customer service issues proactively while supporting effective resolution.
• Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.
  

Your Skills And Experience

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Fresh graduates are welcome to apply.
• Proficiency in Microsoft Excel.
• Knowledge of ERP systems (SAP preferred) is an advantage.
• Familiarity with Power BI, Power Automate, or other business intelligence tools is a plus.
• Good command of English and Bahasa Malaysia, both written and spoken.
• Knowledge of Incoterms and trade compliance is advantageous.
• Strong customer orientation with excellent interpersonal and communication skills.
• Good problem-solving, organizational, and multitasking abilities.
• Attention to detail and the ability to work independently in a fast-paced environment.
• Basic understanding of customer service principles, practices, and professional etiquette.
• Good administrative and documentation management skills.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your location

This role requires you to work on-site at our office in Shah Alam, Malaysia (MY). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

About

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Jean Yin Chia, *************@atlascopco.com

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.