Goods Flow Team Leader

SmartRecruiters, Inc.; Johor Bahru; On-site; MYR 56,000 - 78,000; Full time

Job summary

IKEA is seeking a Goods Flow Team member in Malaysia to ensure smooth daily operations, focusing on safe goods handling, stock replenishment, and efficient logistics. You will develop coworkers, collaborate across functions, and maintain high standards of inventory accuracy.

Join IKEA in Johor Bahru to help optimise store capacity, align with SOPs, and support sustainable logistics while upholding the IKEA values and customer experience.

Qualifications

• Knowledge of Goods Handling safety standards (SiGH) and store SOPs.
• Ability to replenish stock and complete replenishment before store opening.
• Experience in goods flow processes and inventory control.
• Capable of measuring timing of goods flow tasks to support planning.
• Willingness to adapt to daily tasks and changing scenarios.

Responsibilities

• Ensure goods flow co-workers adhere to SOPs and methods, finalise processes before opening.
• Complete the total customer order fulfilment to meet shopping experience expectations.
• Develop coworkers' competence and guide them in daily operations.
• Support cross-functional collaboration to improve logistics understanding.
• Ensure teams deliver quality products, inventory routines and stock accuracy.
• Assist Goods Flow Manager to identify and develop talents for succession.
• Ensure teams comply with IKEA Code of Conduct and local health/safety laws.
• Live IKEA values and nurture a strong IKEA culture in the store.
• Lower environmental impact and optimise short-term store capacity for logistics.
• Support tasks in the IKEA value chain as per guidelines and service agreements.

Skills

Logistics coordination

People development

Safety compliance (SiGH)

Replenishment planning

Adaptability

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

• Ensure that goods flow co-workers adhere to SOPs and established working methods, finalise the goods flow processes before store opening to maximize availability at the lowest possible costs.
• Ensure efficient completion of the total customer order fulfilment process to meet customers shopping experience expectations, and to handover to service providers as per agreement.
• Enable implementation of team actions, by developing coworkers' competence and confidence by sharing personal expertise and guiding them in the daily operations. I contribute with input and feedback to the store business plan.
• Contribute to cross function collaboration by supporting colleagues in other functions and/or areas of the store, as well as to improve their understanding for how to support logistics.
• Ensure knowledgeable and skilled teams dedicated to guarantee an excellent customer shopping experience through quality of products, inventory routine, merchandising and stock accuracy.
• Supports the Goods Flow Manager to identify, retain and develop the many talents in the goods flow team, so we build future succession.
• Ensure the goods flow team have the right know how and are compliant to the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety, and security.
• Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store and especially in the goods flow team.
• Take responsibility in lowering environmental impact and contribute to achieving long-term profitability in a sustainable way. Optimise the short-term store capacity usage to maximise efficient logistics operations, considering space, equipment and people.
• Through correct execution of the assigned goods flow processes, contribute to the tasks and goals of the IKEA value chain as stated in the Global Supply Chain Operational Handbook, local appendices, and service agreements with transport service providers.

Qualifications

• The IKEA Vision, IKEA Business Idea and IKEA HR Idea motivate me in my daily work.
• I am interested in home furnishing, people's life at home, and the IKEA product range.
• I have a passion for developing people and talent.
• I know and understand Safety in Goods Handling (SiGH) and the SOP's for goods flow processes.
• I know how I contribute to a well-executed replenishment completed by store opening.
• I know how I can contribute to an efficient goods flow operation, and how by measuring the timing of goods flow tasks will support Volume based Resource Planning.
• I have a flexible approach to my daily tasks and can adapt to unpredictable situations when they arise. I am open to new ideas and changes in ways of working.