Goods Flow Team Lead: Maximize Store Availability

IKEA; Johor Bahru; On-site; MYR 33,000 - 60,000; Full time

Job summary

IKEA Malaysia is seeking a dedicated Goods Flow professional to oversee and improve in-store logistics, ensuring efficient goods flow, accurate inventory, and timely order fulfilment for a great customer experience.

The role requires coaching coworkers, adhering to SOPs, and aligning with the IKEA Code of Conduct while supporting sustainable practices and cross-function collaboration to optimise store operations.

Qualifications

• Motivation by IKEA vision and HR idea.
• Interest in home furnishing and IKEA product range.
• Passion for developing people and talent.
• Knowledge of Safety in Goods Handling (SiGH) and SOPs for goods flow.

Responsibilities

• Ensure goods flow employees adhere to SOPs and complete store-opening processes to maximise availability and minimise costs.
• Complete the total customer order fulfilment process to meet shopping experience expectations and handover to service providers as per agreement.
• Develop coworkers' competence and confidence by sharing expertise and guiding daily operations; contribute to store business planning.
• Collaborate cross-functionally to support colleagues in other store functions and improve understanding of logistics support.
• Maintain knowledgeable and skilled teams dedicated to excellent customer shopping experience through product quality, inventory routines, merchandising and stock accuracy.
• Support the Goods Flow Manager to identify, retain and develop talents within the goods flow team for future succession.
• Ensure goods flow team comply with IKEA Code of Conduct, internal regulations and local health, safety, and security laws.
• Live IKEA values and nurture a strong IKEA culture to inspire extraordinary achievements in the store and goods flow team.
• Take responsibility to lower environmental impact and contribute to sustainable long-term profitability; optimise short-term store capacity for efficient logistics.
• Accurately execute assigned goods flow processes to support the IKEA value chain and service agreements with transport providers.

Skills

People development

Safety knowledge

Goods flow

Adaptability

Logistics coordination

Job description

IKEA Malaysia is seeking a dedicated Goods Flow professional to oversee and improve in-store logistics, ensuring efficient goods flow, accurate inventory, and timely order fulfilment for a great customer experience.

The role requires coaching coworkers, adhering to SOPs, and aligning with the IKEA Code of Conduct while supporting sustainable practices and cross-function collaboration to optimise store operations.