Gold & Jewelry Retail Store Manager

YUMING COMMERCE SDN BHD; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

YUMING COMMERCE SDN BHD is seeking a Store Manager for its gold and jewellery retail stores in Malaysia. The role tasks you with overseeing daily operations, leading the sales team to meet KPIs, and ensuring security and accurate inventory across high-value merchandise.

You will manage POS and inventory systems, coach staff, and handle customer relations including trade-ins and buy-backs, while adhering to local regulations. Weekend shifts are required.

Qualifications

• Minimum 3 years store manager experience in gold/jewellery retail.
• Fluent English; Bahasa Malaysia or Mandarin a plus.
• Hands-on POS and inventory system experience; basic MS Office.
• Able to analyse sales reports.
• Willing to work weekends and public holidays on roster basis.
• Knowledge of gold jewellery and gold trade-in procedures.

Responsibilities

• Oversee overall daily store operations, set sales targets, lead the sales team to achieve monthly & quarterly KPI for gold jewellery.
• Monitor conversion rate, average transaction value and repeat purchase rate; conduct regular performance reviews.
• Inventory & merchandise management: receive goods, arrange displays, conduct daily stock checks and monthly stock takes; control shrinkage; ensure security.
• Team management: arrange rosters, recruitment, onboarding, training and performance appraisals; coach on product knowledge, selling skills and service standards.
• Customer relationship management: maintain relationships with new and existing customers; handle complaints, returns/exchanges, gold trade-ins and buy-backs; build customer database.
• Marketing & Visual Merchandising: execute promotions, optimise window/display; monitor competitors and gold price movements; report insights to management.
• Finance & local compliance: daily cash reconciliation; manage cash and card payments; adhere to local retail regulations; maintain store hygiene and brand image.
• Cross-department coordination: liaise with HQ purchasing, finance and operations for stock replenishment and issue escalation.

Skills

Store management

Leadership

Customer service

Sales analytics

POS & Inventory systems

Team coaching

MS Office

Tools

POS system

Inventory software

Job description

YUMING COMMERCE SDN BHD is seeking a Store Manager for its gold and jewellery retail stores in Malaysia. The role tasks you with overseeing daily operations, leading the sales team to meet KPIs, and ensuring security and accurate inventory across high-value merchandise.

You will manage POS and inventory systems, coach staff, and handle customer relations including trade-ins and buy-backs, while adhering to local regulations. Weekend shifts are required.