Premium Jewellery Retail Sales Leader

Randstad Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Randstad Malaysia is seeking a commercially driven Retail Sales Manager (Jewellery) to oversee jewellery retail operations, maximise sales performance, and strengthen the overall business across multiple stores. The role focuses on leading store teams, driving customer engagement, and delivering exceptional service.

Responsibilities include developing sales strategies, monitoring KPIs, and supervising operations to ensure high standards and growth in a premium retail environment.

Qualifications

• Proven experience in retail sales management, preferably jewellery or luxury goods.
• Strong commercial acumen with a track record of achieving sales targets and improving store performance.
• Excellent leadership, communication and customer relationship management skills.

Responsibilities

• Develop and execute retail sales strategies to achieve targets and growth across stores.
• Monitor KPIs, conversion rates, average transaction value and other metrics to drive improvement.
• Lead, coach and motivate store managers and teams to strengthen sales capabilities and service standards.
• Oversee daily retail operations including manpower planning, inventory management, and visual merchandising.
• Deliver exceptional customer experiences and strengthen client relationships and retention initiatives.
• Analyse market trends and competitors to identify growth opportunities and support business planning.

Skills

Retail sales

Leadership

CRM

Sales analytics

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking a commercially driven Retail Sales Manager (Jewellery) to oversee jewellery retail operations, maximise sales performance, and strengthen the overall business across multiple stores. The role focuses on leading store teams, driving customer engagement, and delivering exceptional service.

Responsibilities include developing sales strategies, monitoring KPIs, and supervising operations to ensure high standards and growth in a premium retail environment.