Global Travel Support Specialist (Bahasa Malaysia)

Careersatagoda; Kuala Lumpur; Hybrid; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Travel discounts

Work from anywhere up to 30 days

Structured training and clear metrics

Job summary

Agoda in Kuala Lumpur is seeking a Support Associate to handle Bahasa Malaysia queries, delivering outstanding service by phone, email, and chat. You will join a data-driven, global Customer Support Team, work in a hybrid model with 24/7 coverage, and grow across Agoda product lines.

The role requires strong English, problem-solving, and the ability to handle high volumes while maintaining data confidentiality. On-site collaboration days occur roughly every 8 weeks.

Qualifications

• Strong customer focus with genuine desire to help others.
• Excellent spoken and written English skills.
• Ability to stay calm, accurate, and professional under pressure.

Responsibilities

• Deliver outstanding service via phone, email, and chat.
• Handle a high volume of inquiries with timely resolutions.
• Take end-to-end ownership of booking issues (changes, cancellations, payments).
• Work toward KPIs like quality and customer satisfaction.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Time management

Adaptability

Team collaboration

Job description

Agoda in Kuala Lumpur is seeking a Support Associate to handle Bahasa Malaysia queries, delivering outstanding service by phone, email, and chat. You will join a data-driven, global Customer Support Team, work in a hybrid model with 24/7 coverage, and grow across Agoda product lines.

The role requires strong English, problem-solving, and the ability to handle high volumes while maintaining data confidentiality. On-site collaboration days occur roughly every 8 weeks.