Global Systems Support Specialist | Tech Troubleshooter

Flight Centre Travel Group; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Flight Centre Travel Group, a leading travel services company, seeks a Systems Support Specialist for FCM Meetings & Events. You will manage core M&E platforms, configure settings, and act as SME for multiple systems, ensuring smooth operations and ongoing optimisations.

The role involves coordinating with internal teams and external vendors, delivering onboarding and training, and generating usage reports.

Qualifications

• Minimum 3 years' experience in a systems support or technical support environment.
• Knowledge of Cvent, EventsAir, or Qondor is advantageous.
• Strong technical aptitude and systems fluency.
• Knowledge of system management, problem reporting, change management, and support tools.
• Excellent technical troubleshooting skills.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.
• Experience supporting users across multiple locations.

Responsibilities

• Manage day-to-day administration of M&E business systems, including user access, system availability, maintenance, and support.
• Configure and maintain system settings, permissions, templates, and workflows across platforms.
• Conduct quarterly access audits to ensure permissions remain accurate and compliant.
• Coordinate technical support activities with external vendors and internal ETS teams.
• Act as SME for platforms including Qondor, Cvent, EventsAir, Event Workspace, AMGiNE, Venue Finder, M&E Backstage, and related reporting tools.
• Support system projects from requirements gathering through implementation and post-deployment optimisation.
• Partner with Finance Systems, Salesforce, and other tech teams to support integrations and system enhancements.
• Provide technical support, troubleshooting, and issue resolution for users.
• Manage escalations with third-party suppliers and oversee issues to resolution.
• Deliver system onboarding, training, user guidance, and documentation.
• Maintain accurate system documentation, user guides, and SOPs.
• Generate and analyse reports on system usage, compliance, trends, and adoption.
• Collaborate with operational leaders to identify process improvements and automation opportunities.
• Stay informed on emerging technologies, best practices, and industry trends in system administration.
• Support global teams, including out-of-hours escalations, system releases, and international communications.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

Cvent

EventsAir

Qondor

Technical aptitude

Troubleshooting

Customer service

Verbal communication

Cross-functional collaboration

Multi-location support

Microsoft systems certifications

Job description

Flight Centre Travel Group, a leading travel services company, seeks a Systems Support Specialist for FCM Meetings & Events. You will manage core M&E platforms, configure settings, and act as SME for multiple systems, ensuring smooth operations and ongoing optimisations.

The role involves coordinating with internal teams and external vendors, delivering onboarding and training, and generating usage reports.