Global Service Readiness Lead for New Product Launches

Businesslist; Johor; Hybrid; MYR 180,000 - 260,000; Full time

Job summary

Monroe Consulting Group, partnering with a leading organisation in consumer electronics, seeks a Senior Service Readiness Specialist in Johor, Malaysia to drive global service readiness for new product introductions and major changes. You will lead cross-functional teams, define readiness plans, coordinate parts, manuals, tools, and training, and ensure launch readiness across markets from Day One.

This role requires strong governance, risk management, and stakeholder management across

Qualifications

• Experience in service readiness, service engineering, post-sales operations, or manufacturing engineering.
• Experience leading complex cross-functional programmes within engineering or manufacturing environments.
• Experience supporting product launches and product life cycle management.
• Proven ability to manage multiple stakeholders and programme deliverables.

Responsibilities

• Lead end-to-end service readiness activities for new product introductions and significant product changes.
• Define and govern service readiness plans, milestones, deliverables, and success criteria.
• Coordinate readiness of service parts, manuals, diagnostics, tools, and training materials.
• Maintain readiness dashboards, trackers, and executive reporting.
• Facilitate readiness reviews, launch forums, and governance meetings.
• Monitor post-launch service performance and implement improvements.

Skills

Service readiness

Cross-functional leadership

Product launch support

Stakeholder management

Risk management

Global/multicultural experience

Data-driven decision making

Tools

Teamcenter

SAP

Power BI

Tableau

Job description

Monroe Consulting Group, partnering with a leading organisation in consumer electronics, seeks a Senior Service Readiness Specialist in Johor, Malaysia to drive global service readiness for new product introductions and major changes. You will lead cross-functional teams, define readiness plans, coordinate parts, manuals, tools, and training, and ensure launch readiness across markets from Day One.

This role requires strong governance, risk management, and stakeholder management across