Global Service Operations Leader

VAT Vakuumventile AG; Batu Kawan; On-site; MYR 180,000 - 260,000; Full time

Job summary

VAT Vakuumventile AG is seeking a Senior Service Operations Leader to drive global service operations from its Malaysia footprint. The role focuses on expanding repair and field service capabilities, establishing a worldwide service center network, and aligning with VAT Operations to uphold quality standards.

The ideal candidate combines deep operations strategy with a strong business development mindset, capable of leading international teams and delivering scalable, end-to-end service

Qualifications

• 5+ years of experience in global operations management with strong local mindsets.
• Business development acumen to identify new service opportunities.
• Deep understanding of operations strategy and development.
• Knowledge of field service organizations and deployment.

Responsibilities

• Define the service operations strategy to develop service operations in line with market demands and expand repair and field service offerings.
• Identify adjacent service offerings (e.g., coating, cleaning) to broaden the portfolio.
• Upgrade local service centers strategically to increase efficiency.
• Form a global service center network to create and share best practices and standards.
• Interface with VAT Operations to implement best practices and ensure quality standards.
• Handle warranty cases, prepare recalls and updates.
• Define global warehouse strategy and manage global inventory for GSE.
• Roll out repair and documentation procedures globally.
• Meet customers to understand requirements and needs.
• Manage seven local service centers aligned with GMs.
• Develop local Field Service Engineering Teams per customer requirements.
• Invest in service center software to improve efficiency and speed.
• Manage Inside Sales team, including pricing and spare parts usability.

Skills

Global operations management

Leadership

Business development

Operations strategy

Service center networking

International team management

Problem solving under pressure

Field Service Leadership

Job description

VAT Vakuumventile AG is seeking a Senior Service Operations Leader to drive global service operations from its Malaysia footprint. The role focuses on expanding repair and field service capabilities, establishing a worldwide service center network, and aligning with VAT Operations to uphold quality standards.

The ideal candidate combines deep operations strategy with a strong business development mindset, capable of leading international teams and delivering scalable, end-to-end service