Vacuum Service Center Lead: Operations & Repair Excellence

VAT Vakuumventile AG; Batu Kawan; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Career development programs

Job summary

VAT Vakuumventile AG in Malaysia is seeking a Service Center Team Leader to drive after-sales service, repair, failure analysis, and customer support across our regional center.

The role requires overseeing daily operations, supervising technicians, and delivering performance improvements while collaborating with Engineering, Quality, and Supply Chain teams. A strong focus on safety and quality is essential.

Qualifications

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering.
• 8+ years' experience in vacuum valve servicing processes.
• Knowledge of leak testing, min/max storage, and material handling.
• Strong customer service and communication skills.
• Experience with D365 MRP system (added advantage).
• Familiar with 8D problem solving.

Responsibilities

• Plan, prioritize, and control daily service center operations including manpower allocation and repair execution.
• Supervise service engineers and coordinators with coaching and feedback.
• Maintain KPI focus on safety, quality, delivery, cost, and productivity.
• Coordinate shipments, returns, and decontamination documentation.
• Lead continuous improvement and service center projects.
• Collaborate with Engineering, Quality, Supply Chain, and global service teams.
• Support on-site servicing and technical customer support as needed.
• Maintain accurate D365 data and inventory control.

Skills

Customer service

Organization

Time management

Communication skills

Critical thinking

Education

Bachelor's in Mechanical/Mechatronics/Electrical/Manufacturing Engineering

Tools

Dynamic D365 MRP system

8D problem solving

Job description

VAT Vakuumventile AG in Malaysia is seeking a Service Center Team Leader to drive after-sales service, repair, failure analysis, and customer support across our regional center.

The role requires overseeing daily operations, supervising technicians, and delivering performance improvements while collaborating with Engineering, Quality, and Supply Chain teams. A strong focus on safety and quality is essential.